Trade Republic: Broker & Bank

Impossible to talk to a human when I need to. Automated phone line and im just directed towards their useless help centre

Great app and broker but way too many notifications asking me to speculate on crypto

After recent update I'm notfor able to download statements anymore

Awful verification journey. Bugs everywhere. Cannot proceed with verification. Taking my business elsewhere. No support either

This is probably the most gorgeous trading app for investors who want to generate wealth.

Very sleek and efficient app.

Well done, trade republic. I securely and invest store all my assets on your platform.

Great UI and great features including interest on cash

I sent a money from a broker to the account opened in Trade Republic and they didn’t accept the money but they also didn’t send the money back, the money is been lost since 8.26.2024 and they don’t answer the mails so I think I will have to claim it legally. I’ll update if I get the money back.

I was suggested by a friend to use Trade Republic for my savings, and it happens that some Youtube content creators dedicated to Finance, recommend also Trade Republic (but they recommend also to use their affiliated links...so is that completely uninterested...and objective opinion). Anyway, I downloaded the app and completed the signing process in the app, that's when the hopes turned into despair. The customer service is by email only, they stop replying to me when I was asking questions, especially because I was confused as to why they would request proof of address from a country I don't live in, even more knowing that I provided fiscal residence details of another country. Eventually I was provided with the correct link and provided a valid proof of address. But no reply, once more by email, you must wait until they see fit... So I replied asking for an update, two days after I provided the letter. Another day later I got an answer from a different Advisor, who completely ignored my previous email with the proof attached and concluded her email "Please note that from now on we will only respond to you when you provide us with the requested document." What customer service is that!! Rude and ignorant!!! I replied asking whether they checked my email from 3 days ago, attaching once again the proof. That letter has the date May 31st 2024, and it must be within 3 months to be valid. I submitted on August 5th so loads of time before being 90days old. To my surprise the following day that Advisor replied it was over 3 months. Do you find that their customer service is inspiring trust and confidence? Do you really believe that they have your best interest at heart and that they are doing the maximum to help you? Not a hope!! I provided a new letter I just received but had to wait for the following Monday to get an answer confirming they eventually accepting the proof of address. But I don't care anymore, I won't trust such a poor customer service to be there to help me if something goes wrong. And it will go wrong. I'm only waiting for my account to be opened so I can log in the app to delete it and request the deletion of all my information from their servers under GDPR laws. When it's too good to be true, it's just that. Security, customer service, and bank credit ratings should be the first criteria to choose a bank, not just their interest rate. But it's up to anyone to try it, at their own risk... Good luck with that!