Uber Eats: matleverans

Части заказал просто нет, связаться ни с кем невозможно (с курьером предлагают, который ни немецкий ни английский не знает. Как с ним разговаривать? Очень долго искала форму запрятанные в приложении, на них конечно никто не отвечает. В попапах пишут что жаль что у вас есть проблемы с закалом мы ничего не можем сделать но учётом на будущее. И на будущее происходит тоже самое. Ужасно

Дурацкое приложение, вылетает так и не заказала ничего!

I placed an order in the store, it was not delivered and was cancelled, the money was frozen. I wrote to support a few days later with the question: “Why did they write off money from me?” At first I was told that the courier could not contact, so it was my fault, but the order was canceled 5 minutes after it was created. I called the store where I placed the order, the director checked from the reports that the order was canceled and the courier did not pick it up. I reported this to Uber support, provided transaction data, they told me that everything was checked, and I was right. The money was simply frozen and would soon be returned, within a week, in the end only part of the frozen money was returned, but the amount for the order remained written off. I clarified this with the bank support, they reported that the amount was debited from the account and not frozen. I contacted Uber support, they told me that the matter has been transferred to a special department that will contact me, please wait and be patient. Almost two months passed, no one contacted me and the money was not returned. The dialogue was archived and I was unable to write in it again. I created a new dialogue with Uber support and wrote again about what happened and what was decided, but I came across 3 incompetent employees in a row who claimed that I wrote to them late and the money would not be returned. I informed everyone in turn that 10 days had not passed since the payment and the first request (this turns out to be the Uber eats rule, keep this in mind for the future), that during this time the dialogue had already taken place and I had not violated a single rule so that they would refuse me a refund money. I asked to be transferred to a support manager, but they simply stopped responding (the dialogue appears to be active). I created a new dialogue in the hope that an adequate person would communicate with me, but he also stopped responding after the information presented above. I’m still waiting, demanding justice and my $16 illegally taken from me. This attitude towards a regular customer is upsetting, I have already spent a lot of time trying and my attitude towards Uber eats is spoiled. Support manager write to me!

Charged for the whole order and delivered only half, support is not replying

Показывает отсылку к Яндекс еде и то что невозможно заказать .

Прождал заказ на час больше положенного, и еще полчаса потратил на его отмену, заказ так и приехал, в чатике всем было просто очень жаль. Отлично получилось прождать заказ вечером и потратить кучу времени и ничего не получить. В магаз идти уже поздно

totally sht app. I placed an order and sold it for an hour, after which it was canceled by the restaurant

I have been waiting for that order about an hour and courier didn’t deliver it. Order status in the application moved to “Delivered”, but there is no food delivered to my apartment. After that I wrote to support but I had no answer, just the automatic mail said that someone will handle my situation. I have no food and the money was charged from my account. Terrible service!

Several times I ordered and the delivered items were missed. The courier could just apologise, and you cannot connect to support, just stupid instructions. It’s also impossible to call them. Don’t use this app, in case of wrong order you won’t be able to fix it or to refund.

Заказ из одного и того же ресторана на один и тот же адрес стоит по-разному с разных аппаратов. Постоянно вылетает ошибка при попытке оплатить заказ. Ошибка без описания, просто сиди и угадывай, что пошло не так