Visitor Toll Pass

Just used this service. Worked mint. Have suggested to all my friends travelling to Orlando area. Remember to add your licence plate to account once you have your rental car

There is no customer service. I got charged about $10 in tolls when going to the hotel from the airport. I had the toll pass hanging on the rear view mirror too. They don't respond to emails either.

Phone line not in service and they don’t respond to emails. Non-existent customer service.

This was absolutely the slickest way to go. I’m not familiar with Orlando and was wondering if this would actually work. Well, I am sold! Be sure to enter your license plate number, I never had anything come back in error. What a savings! The clerk at Budget wanted me to get their program, I told him I was trying out the Toll Pass… his reply, “Yea, if it works.” What a horrible thing to say. I had enough to think about, didn’t need that unwelcoming comment. Toll Pass worked perfectly, I logged in without difficulty.

Despite activating the app as instructed, I was billed for “lane violations.” There is only very poor customer service to try to correct the overbilling. I am paying twice.

Very bad experience. I returned the car earlier and sent the proof of return to the customer service. despite that they charged me for all tolls for the full original trip. Despite the statement of the rental company about the car return they refused to stop charging saying that my original trip was longer!!! I ended up paying tolls for other people without beeing able to stop it.

It works great on a per trip basis. But once you’ve completed a trip it’s hard to log back into the app to schedule another trip. The app doesn’t recognize your login and won’t send links to resurrect your account in a timely manner. Yes I cleared the cache. Beware of scams claiming you own $$ after your trip is completed. I just got a txt with a link to avoid a $50 late fee. Not clicking on that! I received notification weeks ago that my trip was complete.

Was looking for a viable option back in February 2024 to drive around Florida. Was ready to pay for the car rental toll pass, glad I didn’t! My car rental never went through, while stuck at Orlando Airport I saw the signage to sign up for this pass. I downloaded app from App Store and went and got my pass. A gentleman was there to help and that he did! It cost me an initial $10 to start the pass. I attached the licensee plate in the app just in case. Put the placard on mirror and off I went. Well, drove to Jacksonville and back to Orlando airport. Returned my rental car, dropped off placed in specialized box, took my flight back home. About 3 weeks later, maybe 4, my credit card reflected a credit in the amount of $7. Was ready to pay minimum $10 plus per day for the rental agency toll charge. That would have cost me and extra $30 which the car rental would have pocketed. To my surprise it cost me $3 for a whole three days! Highly recommend using this option if you can!

I signed up with ease and was able to use my QR code easily at the airport. After that, I kept checking my account activity and it wouldn’t update the whole week. Towards the end of my rental, I started receiving multiple emails that my trip was now active and that my license plate had been paired successfully. And when I say multiple, I mean 20-30 of the same two emails I mentioned above over and over. I wanted to book a new trip trip but the app is frozen on the Return Your Pass page and I cannot move away from it. I even tried deleting the app and reinstalling it, and I still cannot log back in or clear the notification that I need to return the pass. I see previous reviews from 2 years ago having the same issue. I can no longer use my email address in the app to make a new reservation because it says that user name is not available. The system itself was wonderful and easy, but the app is not very good.

Down for maintenance until 1:30 AM. If there’s no app, they can’t do anything for you. Super glad they’re paying two employees to sit there next to the kiosk when it won’t be working for another four hours. Always a pleasure visiting Florida!