Money first
Out of the sudden started a premium to force you upgrade and pay 99$ to see any important info you’re able to see for free 🤑
Description
Start your DNA-powered journey with the 23andMe app. Explore your ancestry, connect with your DNA relatives, review personalized health insights and more.
ANCESTRY SERVICE: Explore where in the world your DNA is from across 3000+ regions.
HEALTH + ANCESTRY SERVICE*: Get a more complete picture of your health with insights from your genetic data and find out what you may pass on to your future children. Includes everything in Ancestry Service.¹
23ANDME+ PREMIUM™*: Access new premium reports and features throughout the year to keep fueling your health journey and exploring your ancestry. You can also opt in to Health Action Plan for a more personalized experience and recommendations. Includes everything in Health + Ancestry Service.²
23ANDME+ TOTAL HEALTH™**: Optimize your health with physician initiated whole exome sequencing, biannual blood testing and genetics-informed clinical care. Includes everything in 23andMe+ Premium.³
PRIVACY: You are in control of your data. When you explore your DNA with 23andMe, you entrust us with important information. That’s why, since day one, we’ve committed ourselves to protecting your privacy. We provide robust controls that give you options when it comes to your genetic data.
RESEARCH: You can also choose to participate in 23andMe research. If you opt to do so, the answers you provide could help drive scientific discoveries.
HOW YOUR KIT AND THE APP WORK TOGETHER: All services require purchasing a kit, registering and submitting a saliva sample using the collection tube provided. Log into your account to track your sample’s progress. Once your reports are ready, open your app to view your reports.
NOTIFICATIONS: Stay in the know with notifications about personalized recommendations, new product updates, research surveys, family connections and more.
TERMS OF SERVICE
US (https://www.23andme.com/legal/terms-of-service)
UK, IE, FI, DK, SE, NL (https://www.23andme.com/en-eu/legal/terms-of-service)
Canada (https://www.23andme.com/en-ca/legal/terms-of-service/)
All other countries (https://www.23andme.com/en-int/legal/terms-of-service/)
Consumer Health Data Privacy Policy (https://www.23andme.com/legal/us-privacy/#washington-consumer-health-data-privacy-policy)
AVAILABILITY
¹ Health + Ancestry Service is available in US, Canada, United Kingdom, Ireland, Denmark, Finland, Netherlands, and Sweden.
² 23andMe+ Premium Membership is available in US, Canada, and United Kingdom only. Health Action Plan is available in the US only and requires opting in to personalized recommendations.
³ Total Health Membership not available to residents of HI, NJ, NY, OK, RI and US territories.
*The 23andMe PGS test includes health predisposition and carrier status reports. Health predisposition reports include reports that meet FDA requirements for Genetic Health Risks and wellness reports which are based on 23andMe research. Your ethnicity may affect the relevance of each report. Each Genetic Health Risk report describes if a person has variants associated with a higher risk of developing a disease, but does not describe their overall risk of developing the disease. The reports do not detect all variants. The reports are not intended to diagnose any disease, tell you about your current state of health, or for use in making medical decisions, including whether to take medication, or how much medication to take. This test is intended for use in adults. Visit https://www.23andme.com/test-info for additional important limitations about each report.
**Total Health membership includes services initiated and performed by third-party clinicians and lab providers through the 23andMe platform. Additional terms and conditions also apply. Exome Sequencing is analyzed by a CLIA- and CAP-accredited laboratory. All telehealth services are provided in accordance with the Telehealth Terms (https://www.23andme.com/legal/telehealth-tos/) and Consent to Telehealth (https://www.23andme.com/legal/telehealth-consent/).
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ANCESTRY SERVICE: Explore where in the world your DNA is from across 3000+ regions.
HEALTH + ANCESTRY SERVICE*: Get a more complete picture of your health with insights from your genetic data and find out what you may pass on to your future children. Includes everything in Ancestry Service.¹
23ANDME+ PREMIUM™*: Access new premium reports and features throughout the year to keep fueling your health journey and exploring your ancestry. You can also opt in to Health Action Plan for a more personalized experience and recommendations. Includes everything in Health + Ancestry Service.²
23ANDME+ TOTAL HEALTH™**: Optimize your health with physician initiated whole exome sequencing, biannual blood testing and genetics-informed clinical care. Includes everything in 23andMe+ Premium.³
PRIVACY: You are in control of your data. When you explore your DNA with 23andMe, you entrust us with important information. That’s why, since day one, we’ve committed ourselves to protecting your privacy. We provide robust controls that give you options when it comes to your genetic data.
RESEARCH: You can also choose to participate in 23andMe research. If you opt to do so, the answers you provide could help drive scientific discoveries.
HOW YOUR KIT AND THE APP WORK TOGETHER: All services require purchasing a kit, registering and submitting a saliva sample using the collection tube provided. Log into your account to track your sample’s progress. Once your reports are ready, open your app to view your reports.
NOTIFICATIONS: Stay in the know with notifications about personalized recommendations, new product updates, research surveys, family connections and more.
TERMS OF SERVICE
US (https://www.23andme.com/legal/terms-of-service)
UK, IE, FI, DK, SE, NL (https://www.23andme.com/en-eu/legal/terms-of-service)
Canada (https://www.23andme.com/en-ca/legal/terms-of-service/)
All other countries (https://www.23andme.com/en-int/legal/terms-of-service/)
Consumer Health Data Privacy Policy (https://www.23andme.com/legal/us-privacy/#washington-consumer-health-data-privacy-policy)
AVAILABILITY
¹ Health + Ancestry Service is available in US, Canada, United Kingdom, Ireland, Denmark, Finland, Netherlands, and Sweden.
² 23andMe+ Premium Membership is available in US, Canada, and United Kingdom only. Health Action Plan is available in the US only and requires opting in to personalized recommendations.
³ Total Health Membership not available to residents of HI, NJ, NY, OK, RI and US territories.
*The 23andMe PGS test includes health predisposition and carrier status reports. Health predisposition reports include reports that meet FDA requirements for Genetic Health Risks and wellness reports which are based on 23andMe research. Your ethnicity may affect the relevance of each report. Each Genetic Health Risk report describes if a person has variants associated with a higher risk of developing a disease, but does not describe their overall risk of developing the disease. The reports do not detect all variants. The reports are not intended to diagnose any disease, tell you about your current state of health, or for use in making medical decisions, including whether to take medication, or how much medication to take. This test is intended for use in adults. Visit https://www.23andme.com/test-info for additional important limitations about each report.
**Total Health membership includes services initiated and performed by third-party clinicians and lab providers through the 23andMe platform. Additional terms and conditions also apply. Exome Sequencing is analyzed by a CLIA- and CAP-accredited laboratory. All telehealth services are provided in accordance with the Telehealth Terms (https://www.23andme.com/legal/telehealth-tos/) and Consent to Telehealth (https://www.23andme.com/legal/telehealth-consent/).
Screenshots
23andMe FAQ
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Is 23andMe free?
Yes, 23andMe is completely free and it doesn't have any in-app purchases or subscriptions.
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Is 23andMe legit?
⚠️ The 23andMe app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does 23andMe cost?
23andMe is free.
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What is 23andMe revenue?
To get estimated revenue of 23andMe app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
4.75 out of 5
23,905 ratings in Canada
5 star
19,875
4 star
2,805
3 star
757
2 star
188
1 star
276
Ratings History
23andMe Reviews
Costumer Care and changing profile information to get into my membership account I have had for year
They do not seem to care at all to return my emails and to do something about my simple request to just have my new email added to my membership profile so I can use my 23andme account. My membership was paid in Early January yet I cannot use my account and information. I have contacted 23andme a number of times. I have signed a form and sent in government issued ID with photo. They said I had to send in these two things. They just keep telling me the same thing over and over again with no intentions of getting back to me or adding my new email. We are too busy, too many people contacting us, we will prioritize your request with customer care. My old email has been deleted by me for it was hacked. 23 and me sends you security codes, but to my old email. Of course I can not get to them, so I can not enter my 23andme account or information. Sad! I am not happy at all with this level of not caring about your members.
Predictable tree
It’s a promising move, but so far whatever algorithm/AI is being used it appears to be missing that my Ancestors with the last nam Rudnicki (male), and Rudnicka (female) are not the same as Riding, even though most letters are the same (except for ‘g’, and the letters order in the spelling of the surname
This is such a mix up.
23and Me has the opposite findings of myself than another DNA site I am with. They are stating info from thousands of years ago, which NOT even close to my ancestors. Pleas bd very careful with this site. They are assuming through viewing your photo. I do not have such features nor does any one on my family. Our family members has gone back to early 1400’s with published books of our family and a manuscript that I have of our rich history. I have the original which was written my mother’s brother in the early 1500. I share it with my students. This fits has false findings. Made up history. Not even a one star rating. My opinion.
Super accurate
The results are surprisingly accurate! All my family history matches the dna results!
Premium is a ridiculous price
Who’s going to pay $99 a year for an app they open maybe twice year?!?! You’re running this company into the ground because you don’t understand the lack of value-add that Premium provides to your customers. As an investor who lost their shirt on your stock, I am ticked off at how off-the-mark your subscription model is. You will never recover at this rate. Go for volume. $12/yr is way more reasonable.
Getting to know yourself
The 23 and me information is so accurate it’s scary. I have difficulty in understanding how a little bit of saliva can divulge so much about a person. I really enjoy the 23 and me reports and look forward to receiving more as the technology improves so that I can find out more about myself and how my body has been created.
Corrections (edit)
It’s not working. It won’t connect me to a live agent
Too many “Premium Paywalls”
When I first signed up for 23andMe, it was because it was a one-time fee for the DNA test, and everything worked. Since then, they have introduced premium paywalls, locking out a lot of the previously free features, and now have increased the yearly fee to access these features to $99 per year, up from $29 per year initially, $0 per year previous to 2020.
Initially Impressive
Starting to feel like this whole thing is more of a money grab than anything.
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Ranking History
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App Info
- Category
- Health Fitness
- Publisher
- 23andMe
- Languages
- English
- Recent release
- 14.30.0 (5 days ago )
- Released on
- Dec 14, 2018 (6 years ago )
- Also available in
- United States, Canada, United Kingdom, Australia, Sweden, Netherlands, Germany, Switzerland, Spain, Ireland, Denmark, Israel, Italy, New Zealand, Finland, Belgium, Portugal, Romania, Norway, Hong Kong SAR China, Singapore, Poland, Greece, Hungary, Austria, Czechia, Lithuania, Bulgaria, Latvia, Luxembourg, Slovakia, Belarus, Cyprus, Estonia, Iceland, Croatia, Malta, Azerbaijan, Armenia, North Macedonia
- Last Updated
- 3 days ago
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