ACC Mobile 3

Cannot even log in. You can enter the password but the field for your email address is not accessible. Is nobody at Avigilon checking this stuff?

I use ACC 7 enterprise since version 3. I can say it’s the best client software in cctv industry. However it’s hard to comprehend how this could happen and put such poor app in front of everyone. Painfully slow, cloud authentication takes more than a minute complete or fail completely. Responding any alerts such as intercom calls, always late and the most of the times person leaves before even you can respond on mobile. I had a better experience with direct connection but the mobile app doesn’t support push notifications for on premise installations which could be faster. We plan vape detectors but in such case HALO alerts will always be late. This app should be rewritten from scratch by also reducing dependency on cloud services which we don’t need at all. I think it is wise to expect such improvement from premium priced and licensed product.

Terrible app. Crashes constantly. Goes thru phases were it tells me my credentials are incorrect then mysteriously fixes itself. For a camera system at this prices point, totally ridiculous.

Almost without fail. Every time I want to check out the cameras remotely the app does not work.

How can they allow this app to perform so poorly?

Doesn’t work

I’ve had the service, mandated by my company, for about 18 months. First the cost was grossly overpriced and we constantly have problems with connectivity, which means cameras don’t work, record, or protect. Completely unreliable cameras system and software.

The app is terrible. After years of bad reviews I don’t understand why Avigilon hasn’t put out a reliable and useful app. The desktop client is great. Avigilon has to be losing customers to Hikvision because of the mobile app. At Avigilons price point they should have a good mobile app.

I have never had such a problem, accessing a security camera. The cameras themselves are great but every time you change your password, which is required every 90 days you lose access to those cameras. I would be much better off buying a ring camera as opposed to these. And getting support is like finding a needle in a haystack.

I don’t think they could make a worse application if they wanted to. They need to scrap it and start over fresh, using different logic.