ADS Aniware

I was sold a video doorbell by ADS that their own serviceman admitted was known not to work and it doesn’t, despite numerous attempts to have it fixed.

Antonio was our salesman who helped us with the extensive update to our home security system. He was very knowledgeable,helpful, and courteous while working with us. We feel he provided us with the very best security technology to fully protect our home. A great representative for ADS.

I called and tried talking to someone about my bill being behind. She was quite rude and didn’t want to hear me out. I have been off work since June 12th. I’m having some health issues. I will get my security system bill caught back up. The batteries in the front door are gone down. So the system is malfunctioning. I tried telling her that and she still didn’t want to help me. So on top of having health issue stress I also have stress not having the security system working correctly.

This app crashes and causes issues all the time

For some reason as yet unexplained the app creators removed any helpful uses of biometrics in this app making it slow and unwieldy. Rating 1 star because there are no 0 options.

Good app

I cant even give you one star since ADS changed to Vector I have had terrible service. My alarm was going off at 1:30 am this morning woke my husband up. It said glass break didn’t see anything suspicious so went back to sleep. Did not receive a call from Vector Security who i pay good money every month until 7:30am what a joke.

Cameras go off line all the time.

After being transferred 5 times to report my system beeping and saying low battery 12 living. I was first told they couldn’t help me till 12-1 pm the next day. So I am supposed to listen to constant beeping till then. After that was told there was a cancellation and a rep would be out between 9am and 1pm today. The calls went in Vector and they couldn’t see my account as it just changed from ADS. The reps not all of them but 2 let me know it wasn’t their issue and basically didn’t care then told me to “have a blessed day” When someone lets me know they aren’t doing anything to help and says “have a blessed day “ it comes out as condescending and insulting. They definitely didn’t say “I am sorry you are having an issue “ your customer service needs work. Doesn’t sound like you value me as a customer.

Got two new phones—have wasted an HOUR trying to log in. App name is ADS Aniware, but not the website. So you can’t load your password, wind up having to change it. Wait hours for an email (text opens in window that won’t work)and try to change it. Then do for every user. Even when you’re in, people have left before you can get the damned “interactive” doorbell up. Crappy app. Wish it actually worked as promised.