ADT Control ®

Today when I downloaded the app, I tried entering in my username and password, but it wasn’t working

Super buggy - log in issues etc.. Sloppy responses - when I submitted about a forgotten password it said “we’re sending you a message about your username”

App automatically logs me off and now telling me my password is incorrect but when I sign in online it works. Simply a waste of time and money it seems like!!

The live camera doesn’t always work when they need to

Don’t bother with this one. Just download alarm.com

Ich put is ja

Pathetic app, such a waste of money. Does not capture and saves the video or images of activity. Customer service takes hours and hours to connect and then disconnects.

The cameras will send you over 100 email alerts a day on the low setting (on high you’ll get 200+), and on top of that the cameras don’t even pick up everything they should (like the night our son forgot his keys, and came in through a bedroom window well within view of the camera, but didn’t get picked up, glad he wasn’t a burglar). We’ve had bad advice on the wireless smoke detector from customer service when we called because it kept going off line. When I followed what he told me, I set the smoke detector off and the fire department arrived. Good to know they responded, but bad that this happened while listening to customer service. I wasn’t warned that this could happen and wasn’t told to alert the monitoring company (something that customer service could have done for me). The contractor that installed everything initially did a poor job, got in and out as fast as he could and didn’t seem to have much experience in the work. We needed to have a Telus (not subcontractors) employee come out to set things up properly, put the smoke detector in a usable area, fix the cameras, etc. He was really good, gave us good advice, taught us about setting up the controls more to our liking - what I would expect a “real” tradesman to do. When first signed up, the salesman told us if we weren’t happy with the system, we had 30 days to cancel or we’d have to go with the full 3 year contract. We had numerous issues in that first month, and wanted to cancel, but the number we were given, nobody answers and no provision for leaving a message- so not possible to cancel. We’re stuck with it, whether we like it or not. AND WE DON’T LIKE IT.

Never works

I’m from Mississauga Ontario, I used ADT security 5 years ago, after 3 months of use I don’t like it and want to cancel it, the agent from ADT told me we need to pay the rest of the money for the next 5 years because of the contract, but I remembered during the contract sign up the seller told me there is no contract and can cancel anytime, and he didn’t mentioned anything about 5 years. I signed pretty quickly. At the end I have to pay $1800 for nothing, the biggest scam I have ever met in Canada as a new immigrant. Don’t use ADT and don’t be scammed!