aeris

As a long time owner, I can tell you that the hardware (Aeris aair) unit I have is still operating flawlessly. The software (back then) did too. Annnnd then.... iRobot bought the company and apparently neglected to keep up with the software app. The app is just out write broken these days. The unit I have pre-dates the QR code system. So, I suppose iRobot is only willing to support the version that they'll profit from. They certainly are doing anything to improve the UX of the pre-existing customer base. If I ever had intentions of buying an iRobot product before, I don't now.

I own four of these regardless of what I do it will not connect to my iPhone using the AERIS app it’s ridiculous. It just goes in circles you put it in the proper mode “I’m Listening “select it’s Wi-Fi and so I care of Wi-Fi put the password in and it just cycles back to start again, it’s totally ridiculous and pathetic fix this you losers.

The air filter is lovely but the app doesn’t show the history any more even with refreshing over and over. And the values also can’t be read for some. It’s not really a good app that is helpful for the device. And it goes offline and then impossible to try and get back online. No customer supports. Really frustrating

Update: Reinstalled the app due to severe wildfire smoke and an outdoor AQI of nearly 400. Keep getting a message saying “oops”, servers are down, try again later. Two days later I still can’t log in. At a critical time when I most needed this Aeris to work as intended, it severely let me down. Time to give up on Aeris and buy another Dyson. At least that machine and the app both work properly. This app is practically worthless. It frequently logs the account out for no reason. It also provides little functionality beyond basic remote control. The app shows outdoor and indoor AQI but that’s about it. The device fan will frequently speed up to top speed spontaneously out of the blue and both the app and device indicate an AQI of 999. That would basically be like standing in a carbon monoxide filled garage or the surface of Venus. It’s obvious something is either malfunctioning or a pollutant is strongly affecting the sensor. I never know because the app gives no reason for the sudden spike nor any other useful readings. Sometimes the 999 AQI quirk doesn’t last long. Other times, the purifier will run extremely loud until the device is powered off or put into sleep mode. Other purifiers with companion apps give CO2, VOC, particulates and other individual pollutant levels so you know exactly what is normal, elevated, or causing a spike. That is helpful for mediating sudden AQI changes. Merely seeing a 999 AQI tells me absolutely nothing.

Worse app of all time. It works about 1/3 of the time! 🤬

The app won’t even let me create an account to use it. Go through entering all my info, verifying by text but it keeps glitching out when I create a passcode. And yes, I’m sticking within all the requirements for the password. Step the F up IRobot.

For a product that can cost upwards of $1000, you would think they’d invest in a working app. Half the features don’t work, you can’t update the firmware when ones available and you can’t see the connected air purifier most of the time. An absolute poor attempt on an app.

My lab purchased the Gas Pro unit but the app will not connect to Wi-Fi networks that are public and don’t require a password. The app will not let you move on unless you enter something in the password bar so how am I even supposed to use this? iRobot customer service was also useless and couldn’t help me with the setup process on the phone.

Still not getting the SMS code to setup the account. Please fix it, I can’t create an account to use the app.

never received the sms code.