Aeromexico

I find this app really hard to navigate even when some parts are in English.

I can’t seem to check in, change seats, manage my booking or do basically anything. All I get is the three windows loading screen on repeat.

The app could be a bit faster the same as webpage, could be nice as there would be an option to add boarding pass to wallet, even Ryanair has this option which is pretty useful

Last update now means I can’t open the app as it just crashes. Please fix this

Horrible app and website it takes ages to complete your information just to get an error message. We ended up calling the customer service to be able to check in on time smh

App won’t let you check in and asks for green card / documentation, which I do not need as a Scandinavian living in London.

The app works ok until you try to pay for your flights or for changes. At this point every time I have used it there is a problem accepting the payment. This has resulted in me buying and paying for two separate tickets on the same flight on one occasion because the payment was later taken by Aeromexico which I wasn’t informed about, and I still haven’t received a refund for one of them. I have had to go to the ticket desk at the nearest airport every time I’ve tried to do anything on the app to try to get it sorted out. I also get no response from emails or phone. Very poor. After writing the review here I also struggled to post it because my name had already been used before.

Just before boarding the app lost my boarding pass. Not nice! I tried everything, it would not come back…

The errors are on aireuropa.com who are unable to find my name. Several errors from the link in my aeromexico email saying please check in, and please get the boarding card - name not found, first name and family name displayed reversed, entering the reversed name flagged as incorrect with different error, finally this flight cannot issue boarding cards. Three times in the last months aeromexico my itinerary changed the flight times sloghtly, no difference for me, and so my seat reservations seem also to be lost with no way to resolve, errors, errors, now new errors at 2am for one hour before a long international jetlag flight. Please, Aeromexico, take your responsibilities seriously. You are an airline. This is sad to see you have no respect for your company nor your clients.

The app has blocked twice on payment with a white pop up box appearing after clicking submit payment but this box just stays white and does not process the payment. What’s worse is there were only 2 AM Premier seats left and each failed payment process has taken off 1 of those seats so I am no longer able to book the class I want. This happened also when booking my last flight and only processed the payment on my 3rd attempt. Also annoying that I don’t have option to create an account on the app so that it remembers my last flight details...