Great on line F2F help. Excellent input. Calm, reassuring. Active engagement, watched the dog eat treats. Assessed together next steps. Mum and dog now doing well 🙂. Thank you for professional advice.

Appointment available and booked within 15 minutes of requiring, video call back, excellent veterinary advice received

I am in the UK with UK apple account etc. Downloaded the app, clicked to enter my email and I get a confirmation email in Swedish and it says my email not recognised. The default location is Sweden so YOU MUST ON FIRST STARTING THE APP CLICK ON THE SWEDISH FLAG ICON IN TOP LEFT AND SET TO YOUR LOCATION. Then use the same email address & password as you have registered with Agria and all goes well and my details and pets were all in the app. Why they can't read the settings of Language and Location from the phone I don't know. Hope this helps someone else

Needed a video call as dog was peeing blood clots on a Friday evening - app wouldn’t load so complete waste of time

Vet was very helpful and reassuring. My puppy has diarrhoea and I did not know whether to rush to the vet. She looked at Nellie on video call, asked lots of questions and recommended to try a feeding plan with probiotic powder before a vet visit is necessary.

Was worried about my 9 week old Lab. a lovely lady video called me. It’s so easy to do as well!! I felt reassured with great advice. Thank you Francesca ( I hope that name is right)

Spoke to such a helpful and knowledgeable vet Victoria. Call taken on time and very clear understanding of my queries.

Great support and advice given by grace would highly recommend to put mind at rest if not sure about anything.

My dogs issue was relatively minor but I needed to know the signs of it getting worse and whether it was essential to act now and if he was in pain. My vet was able to talk through the options (I live alone so it was very good to have someone to discuss it with). I am so grateful to be able to use this service.

Brilliant service . Lovely, helpful vet.