Akixi

Display real-time call stats

Published by: Akixi
Downloads
Revenue

Description

Welcome to Insights – the ultimate companion for call center managers and supervisors! Insights revolutionizes the way informal call centers operate by offering real-time visibility into customer engagement performance. Seamlessly linking to our comprehensive call insights and call center reporting platform, this app empowers managers to stay informed and in control, all at their fingertips.
With Insights, supervisors can monitor and manage agents and call queues in real time, ensuring optimal efficiency and exceptional customer service. The app provides a suite of real-time reports, including extension and agent reports, and wallboards. What sets Insights apart is its mobile-friendly interface, enabling users to receive push notifications for immediate updates on service levels. This feature allows managers to stay on top of customer experience metrics without being tied to their reporting client constantly.
Designed for convenience and efficiency, Insights streamlines the way call center's operate, providing managers with the tools they need to make informed decisions on the go. Experience real-time insights and take control of your call center's performance with Insights – your window into enhanced customer engagement.
- Insights
- Call Center management
- Real-time reporting
- Customer engagement
- Supervisory control
- Mobile-friendly
- Performance metrics
- Agent monitoring
- Service level notifications
- Customer experience tracking
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Akixi FAQ

  • Is Akixi free?

    Yes, Akixi is completely free and it doesn't have any in-app purchases or subscriptions.

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  • How much does Akixi cost?

    Akixi is free.

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Akixi Reviews

Stats at your fingertips

Billybluelight on

United Kingdom

Allows me the flexibility to monitor my teams while I’m out and about.

Akixi Wallboard

eXecuTionGhost on

United Kingdom

A MUST have app. Neat, simple and easy to monitor your telephony system business statistics on the move.

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App Info

Category
Business
Publisher
Akixi
Languages
English
Recent release
1.4.0 (11 months ago )
Released on
Jan 8, 2018 (6 years ago )
Last Updated
2 months ago
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