Albert Heijn supermarkt

English please.. It takes me 90min to do my shopping online with Google Translate to English so sometimes I don’t bother because of this is a chore . It’s quicker to go into Jumbo. Other expat foreign nationals whose common language is English also do the same. I typically order €300 per week and friends around €500 so it’s lost business!

Good app but the lack of a English language option is criminal!!!!

The app is indeed impressive, much like everything Albert Heijn does. However, the absence of an English language option is a significant flaw, especially in the Netherlands, where more than 10% of the population are expats/immigrants/refugees or whatever you want to call it. Adding an English option shouldn't be too challenging and would greatly enhance accessibility and customer satisfaction. Is there any plans to fix this issue?

Yesterday at the AH store at Westergracht Haarlem, I was accused of not scanning an item, the problem brought about by the AH app multi purchase button. The store have an offer of 2 Pies for €5.00, I choose 2 pies I Kip and 1 Vlees, I scan the vlees pie and then press the + sign for the second pie so as far as I am concerned I have scanned 2 pies. When I get to the payment terminal I have a security check, the assistant scans the Kip pie and said you have not scanned this I must do a full check of you basket, eventually she completes the scan finding I have a similar problem with 2 Alimof puddings where I have scanned 1 and then pressed the +sign. It was explained to me that I had not scanned two items but I had scanned two items twice so actually everything was correct and that I had scanned correctly but not in the way Albert Heijn needed me to scan. This simple problem caused me a lot of frustration and the AH employee a total waste of time in having to unpack all of my purchases and me having to repack all my purchases, not a good experience, and very embarrassing being told this in the middle of the store. My suggestion is that the + option is removed from the App and this problem would be resolved, everything would be scanned the way AH require to work with their stock control system. As I was leaving the checkout area there was another lady suffering the same problem. Finally I would say I have been using the App for some time and have found it to work very well.

Albert Heijn

Good app, easy to navigate even with minimal to zero Dutch! This app will help you learn! Can I request a dark mode, Scottish shortbread and more haggis, alsjeblieft en dank je wel!

Why isn’t the app in English? The app could be better if the layout was rearranged.

Good user experience, would be nice if there is order / pick up option also English version.

Needs translation option

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