Alfa2Go

This application is lacking. You have to use a PC to add policies versus being able to add them on the app. It will not work on my Android version 14 and it recently started working on my iPad but it will glitch too frequently. They will lose business in an online world. The standard message you get from Alfa is that they are sorry for the inconvenience please call customer support. When you do that, they don’t know what to do. God help you if you go paperless

Unable to “Login” to the app .. although Face ID is working. All worked well until last update .. Now unable to check current bill and / or make a payment. App just displays a continuous “swirly” effect on screen when attempting to login. UGH !!

I feel safe with Alfa as my insurance company!

The app is not working at all

Always have to get a code and can’t log in on two devices

It’s so easy to keep things paid and follow information

Tried multiple times to submit a claim and as soon as I got to the point to upload pictures the app kicked me out and all previously entered data was lost. Finally just called into Alfa and waited for an agent.

I’ve had this app for 2+years and it has never works for making payments... It’s useless! I left Alfa because you don’t take care of your software issues, I came back a year later hoping it would be fixed and my agent assured me it would work. 6 months into it and your system is still broke, it’s showing my account from 3 years ago… a very upset customer and one who will put this on social media.. After 3 different “technical assistance” personel, I finally got put on the call back status Mrs Kathryn called me and I told her my issue and she fix it. She fix it in less than 5 minutes, you need to give her a raise. She just kept a customer who was about to go find a new company and leave Alfa for the second time in 18 months… I’m gonna stay with Alfa because you have finally got some good people on staff.

This app is slow to load and somewhat difficult to navigate. Would feel more confident with the ability to print my ID Card so that I have a copy in my wallet or vehicle in case the app fails to load.

Please get dark mode AND also allow for us to add the id cards to our apple wallets on our iphones such as Geico, progressive, and other competitors. This app is still stuck in the early 2000s.