AmFirst Alerts

Alerts don’t come through when there are transactions on my account

Terrible app!!! You can cut your card off/on but what they do not tell you is the last day of the month you won’t have access to your own funds due to “maintenance” so just don’t plan to go anywhere or do anything with your money on the last day of the month because the app will not let you turn your card off or on.

It locks my card without my permission and freezes and unlinks my card

I hate this app. They need to fix this app and make more useful. The times you actually need your card to work, they’re updating the system. Every night around the same time they claim they’re updating the system which prohibits you from turning your debit card on or off. This is a terrible idea and they have yet to make changes.

App allows you to smoothly deactivate card but glitches and won’t let you activate card.

I got to my app to activate my card and guess what? It says my card isn’t linked. So I go to the register part of the app and it’s showing a tab where I can click to unregister my card. Yet my card isn’t showing linked. I try n make an online purchase… guess what? It was declined. So basically my card still linked to the app and I don’t have access to activate it. Oh it’s the weekend so I won’t get to deal with customer service till Monday. This is absolutely insane.

I use to have it set where I could get text messages everything A transaction was made but now it’s stopped and I can’t find it on the app and I don’t want to use this. Has anyone found a way to get notifications to their number?

Horrible. No type of instructions on how to use the app.

I don’t understand the alerts app at all. If you could consolidate it all into one app it would be great. Customers shouldn’t have to switch between the banking app and the alerts app. The alerts app is built terribly, it’s slow, and it has a lot of bugs.

The app when it works is great. I love that I can deactivate and activate my card from the app when needed but it rarely ever works. Currently my card is deactivated and I can’t get the app to work to go reactivate it. It’s just a blank white screen. Which means now I have to call customer service and wait 10-15 minutes to hopefully get them to reactive my card. The app needs a little work.