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HiKnow
Published by: Huawei Technologies Co
Description
Huawei HiKnow APP is an after-sales delivery and service platform for enterprise partners, customers, and Huawei engineers, Provide product support and service for engineers, such as delivery, maintenance, product documentation and community communication.
【Delivery】
● eISDP：Three enterprise service delivery channels: industry project delivery, quick contract delivery, and partner service delivery (PSD). The one-stop digital delivery platform built for customers, partners, and Huawei engineers implements efficient collaborative delivery and E2E project management.
Activate Product License：License activation, download, maintenance, and task management.
【Maintenance】
● Weiknow：Provides 24/7 Q&A services, covering typical pre-sales and post-sales application scenarios, helping you quickly obtain knowledge about enterprise products and services.
Maintenance Enter the SN to query the maintenance information. You can scan the QR code on your mobile phone,Quick renewal consultation and purchase.
● Service Request: Submit a trouble ticket and view the progress.
● Spare Parts Requests: Apply for spare parts online, confirm spare parts, view the progress, and return spare parts.
● Global service hotline: Huawei provides 24/7 global hotline services to help you quickly obtain services.
● Spareparts：Query the spare part progress based on the spare part order number, trouble ticket number, and faulty part SN.
● Scan：Obtain product information, component information, maintenance information, and related documents by scanning the QR code on a mobile phone, Send scanning results to personal emails in batches. Multiple modes are supported, such as batch scanning, image, and manual input.
【Product support】
Helps users quickly obtain product documents, tools, cases, bulletins, product videos, online classes, and Info-Finder.
【Community】
Communicate with Huawei experts, partners, and customers , share technical content, seek help, learn technical topics, and participate in community activities to win bonus points and prizes.
Contact us: If you have any questions or suggestions, please contact us,Go to "APP-Me-Help and Feedback" to submit comments or suggestions
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【Delivery】
● eISDP：Three enterprise service delivery channels: industry project delivery, quick contract delivery, and partner service delivery (PSD). The one-stop digital delivery platform built for customers, partners, and Huawei engineers implements efficient collaborative delivery and E2E project management.
Activate Product License：License activation, download, maintenance, and task management.
【Maintenance】
● Weiknow：Provides 24/7 Q&A services, covering typical pre-sales and post-sales application scenarios, helping you quickly obtain knowledge about enterprise products and services.
Maintenance Enter the SN to query the maintenance information. You can scan the QR code on your mobile phone,Quick renewal consultation and purchase.
● Service Request: Submit a trouble ticket and view the progress.
● Spare Parts Requests: Apply for spare parts online, confirm spare parts, view the progress, and return spare parts.
● Global service hotline: Huawei provides 24/7 global hotline services to help you quickly obtain services.
● Spareparts：Query the spare part progress based on the spare part order number, trouble ticket number, and faulty part SN.
● Scan：Obtain product information, component information, maintenance information, and related documents by scanning the QR code on a mobile phone, Send scanning results to personal emails in batches. Multiple modes are supported, such as batch scanning, image, and manual input.
【Product support】
Helps users quickly obtain product documents, tools, cases, bulletins, product videos, online classes, and Info-Finder.
【Community】
Communicate with Huawei experts, partners, and customers , share technical content, seek help, learn technical topics, and participate in community activities to win bonus points and prizes.
Contact us: If you have any questions or suggestions, please contact us,Go to "APP-Me-Help and Feedback" to submit comments or suggestions
Screenshots
HiKnow FAQ
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Is HiKnow free?
Yes, HiKnow is completely free and it doesn't have any in-app purchases or subscriptions.
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Is HiKnow legit?
🤔 The HiKnow app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
Thanks for the vote -
How much does HiKnow cost?
HiKnow is free.
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What is HiKnow revenue?
To get estimated revenue of HiKnow app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
App is not rated in New Zealand yet.
Ratings History
HiKnow Reviews
一点都不好用
这么大个公司app都做不好，更新个不能用的版本？测试人员有做过上线前测试么？
好用
资料好帮手！
鉴权闪退
开发者看一看啊！！！！hiCare工单备件扫码鉴权闪退！！！！！！
什么垃圾玩意啊
垃圾玩意
各位渠道及外包都散了吧
这得去华为吐槽呀 在这吐槽又没啥用
ipa不能登陆账号
输入用户名和密码没反应，试了好多次
企业服务里智能问答不管用
更新版本后，app里面的智能问答不管用，不管发什么消息都不回复。
扫一扫功能很nice
扫一扫功能确实挺实用，平时在设备管理和维护工作上面节省了很多时间，是工作变得方便了不少。
App还可以
资料挺多蛮方便，搜索方便
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
App is not ranked yet
华为企业服务 Installs
Last 30 days
华为企业服务 Revenue
Last 30 daysHiKnow Revenue and Downloads
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App Info
- Category
- Business
- Publisher
- Huawei Technologies Co
- Languages
- English, Chinese
- Recent release
- 11.1.0 (1 month ago )
- Released on
- Nov 13, 2014 (10 years ago )
- Also available in
- China, United States, Italy, Spain, Germany, South Africa, Kuwait, Japan, Ireland, Indonesia, Hong Kong SAR China, Algeria, Russia, Ukraine, Norway, Lebanon, Iceland, Lithuania, Vietnam, Uzbekistan, Latvia, North Macedonia, Malta, Taiwan, Mexico, Malaysia, Türkiye, Nigeria, Netherlands, Sweden, Nepal, Tunisia, New Zealand, Peru, Philippines, Thailand, Pakistan, Poland, Slovakia, Portugal, Romania, Slovenia, Singapore, Saudi Arabia, Bahrain, Cyprus, Colombia, Chile, Switzerland, Canada, Belarus, Brazil, Brunei, Czechia, Bulgaria, Belgium, Azerbaijan, Australia, Austria, Argentina, Armenia, Kazakhstan, Denmark, Dominican Republic, Ecuador, Estonia, Egypt, Finland, France, United Kingdom, Greece, Croatia, Hungary, Israel, India, United Arab Emirates, South Korea
- Last Updated
- 1 day ago
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