Arizona Mobile ID

Use is hindered by multiple issues. You can use with FaceID right until you can’t. Then you have to align your face to circles in a confusing process that rarely works. Entering your pin is rejected prompting a five minute timeout on the first try. Registration has been equally problematic with an out of focus and alignment issue on the ID scan. This has remained from old iPhones to the 16 PM. I used the app yesterday to show my ID. Today? Nope. Had to dig out the card. And it’s that inconsistency in knowing it will be available that ruins the experience and confidence.

Can’t upload my new AZ DL, they don’t support that anymore.

The app fails on taking the selfie. The error code provided is generic and the faq answers to the error code as just as generic “reinstall the app and try again”. Which changes nothing. Yes I checked the selfie tutorial video. Yes I have good lighting. Yes my phone is eye level. Yes I’m moving my head and not the device. Yes I’m successfully connecting the line with the dots multiple times. Same error code every time. Hopefully it’s a version issue because the ratings on this app are amazingly high.

Aligning the dots is a waste of time

This app isn’t very reliable. It seems they don’t keep it up to date. Anytime Apple comes out with a new phone or if there is a security update, it stops working. The concept is a good idea, but it feels like an AZ DMV product. They run in their time table, not the customers.

The whole dot alignment feature NEVER works. Constantly locks me out. I've successfully used this app once in the year that I've had it. Total waste of time. I even uninstalled and reinstalled the app and nope, still trash.

It fails over and over again. Service Now used to be a quick and reliable way to handle vehicle issues. Now that it is linked to this miserable excuse for ‘progress,’ it’s unusable. ADOT should be assumed of themselves.

Can’t scan⋯⋯

I love the app don’t take me wrong! It’s easy to do Face ID and everything but no place takes it! They insist for the physical! It’s always a problem when I go to show my id, they just say we need the physical!

It requires gymnastics to unlock by moving your face around. Absolutely awesome when trying to use the app in line so you look like an idiot moving your head all around. Then when it doesn’t work, you have to use a PIN. Did that and now I have to wait 5 minutes to unlock.