AustralianSuper

Unable to open or download (view PDF) in members direct only in IPhone. Can open in Samsung phone. Can you please fix the issue.

Constant issues with trying to get on, you click the app and it says “Network error: We are unable to connect to the network” (all my other apps work so it’s not my phone). When I used to be able to get in, it was good.

Trying to update App bit frozen and won’t even commence update. So cannot access my account at all 😡

Trying to do anything in this app is infuriating. Simple address change for example: try to enter an address to search, no indication that it’s searching or it hasn’t found my address. So enter manually. On save press I get an error saying something is wrong and to try again later, then the whole app crashes. Did the team responsible for this know it’s this bad when they put it out?

when this app works… it grants you access to a basic non editable version of your account. next to useless

I can only put in my email password and pin and then it says we are having trouble finding your account information, it has been saying this everytime I’ve tried to use the app I can get straight in on the web site , and they say go with aust super they are really good with everything .. I seems just a nightmare for me I’m now regretting changing funds .. why does the app not work its the biggest unconvince

The app does basics but there’s bugs and missing features that many of us would welcome. For example - today the Contributions screen shows my 5 contributions of $2,500 made each month since 1st July but the Contributions YTD total on the Home Screen is still showing $10,000, so hasn’t yet recalculated. In terms of missing features - I can’t do simple things like give notice of intent to claim a deduction for personal contributions, look at the underlying investments (ie the individual shares) in my fund (I have to manually download as a spreadsheet on the computer) etc.

Terrible care and customer service to a long time customerI have been a very long time loyal Australian super customer with a very substantial amount in my and my wifes super but after recent terrible treatment by Australian super looking to move to another fund. I recently rolled over my super from accumulation to choice income with the help of the help desk all good however after a few days whilst doing my tax realised i needed to tick a box during the roll over process to tell Australian Super i intended to make a concessional contribution claim ( i had deposited 27000 during that year as a concessional contribution which was my allowable limit as per ATO site and mygov). So within 7 days after i did the roll over contacted Australian super to enquire what they could do to retrospectively go back and allow me to go back and claim my contribution as a tax deduction. All good and great service and communication their help desk said given it was only a few days ago they would back the transaction out , i could then do my claim on the concessional contribution and after that roll back into choice income Fast forward 4 weeks nothing was done even though every time i called them was told it was in the process of being done . Now 5 weeks later get a call telling me they cant do it and now i have to pay an additional 9000 dollars in tax. I will be putting in an official complaint plus moving all our money to another fund . To add to this i am suffering with cancer , going through operation and treatment and Australian Super have quite literally made my condition and recovery worse and dont seem to care. So disappointed in the way they have treated me in a time i needed support and help. No care , no compassion, obviously you are just a number to them , and i know as per their help desk advice after i advised them of the action required they could do it but they just led me on for 5 weeks then said sorry we cant help. Shame on you Australian Super you may have contributed to my cancer getting worse as a result of the terrible stress you have caused me Regards Christopher Stewart

This app is so annoying every time I go to open it every few weeks I can’t because I need to download the updated version.

This has to be the worst app I have ever used. I am never able to login, it gives me an error message ‘Something went wrong on our end. Please try again later.’ I have done all the required updates and still not able to access my account via the app.