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I used their chat feature to get help using a promo code that was not working. Got the code from the app to get $45 off an order or $250 or more. CS representative said she wasn’t aware of any promos and asked for screenshots. After I sent screenshots she then just referred me to send an inquiry email… I tried calling the CS phone number during open hours and it went straight to voicemail…

I wouldn’t recommend baby quip. The person we rented baby gear from never responded to my message for an order change. I cancelled the order as we needed to figure out what to do. We decided to just but the stuff we needed. Only then she sent me a message…

Our first experience was exceptional from the start! Learning about Babyquip through a well-written article led to exploring the website. I then reached out to a Babyquip professional, solely for Q & A. She was patient and super helpful. Her professionalism and knowledge, her willingness to seek out more information for clarity and help - it was bar none. The app’s ease of use and easy communication with our pro, the convenience and quality of products will keep us coming back. We’ll definitely spread the word about all things Babyquip. Thank you so much for creating this much needed service!

Shady business practice. I had a booking scheduled. Then decided we didn’t need the items I selected. I canceled my order well in advance of my vacation. I received a refund of the items but BabyQuip is keeping the “Service Charge” fee. $42.13 they are keeping for absolutely no reason. They claim it’s to pay for their app. Ridiculous. I’m currently disputing this but be aware. Also, tried to call customer service and no one answers you have to leave a voicemail. DO NOT RECOMMEND

But violates Apples App Store rules on promotional notifications: You need an in-app setting to disable marketing and promotional notifications aside from transactional notifications. That’s against Apple’s App Store rules.

We rented, contact had an incorrect address and no phone number to call, and is not responding to messages, then support voicemail says to give 24 hours to respond. My 1-year old needs to sleep, we have nothing for them to use, what exactly do I do for 24 hours? This service is for children equipment, this is not acceptable.

BabyQuip as a service is a game changer for traveling families! Super easy and convenient

paying $200 to list items less than $10 a day makes no sense and no small fee, how do i know my items will get rented out, how can you guarantee that with other sellers on the platform? You should allow users to list free to start and if they want to be a “quality member” then pay that fee. It makes it seem like that app is not doing well so you need to find a way to make money off people….

This service is a lifesaver and the app makes it so easy to boo.

I love Babyquip for travels with my little ones. I didnt have to worry about hauling all my kids stuff with me. I LOVE that there’s an app. It’s so easy use.