---
title: "Backline - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Backline | Telehealth, Secure Messaging, and Care Collaboration  Backline is an award-winning clinical communication platform that gives healthcare providers, patients, caregivers, and external clinic"
---

# Backline — United States
> Secure Messaging & Telehealth

![Backline App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/30/83/6e/30836e02-d6a4-0862-95fe-1eaeb42baeb1/AppIcon-0-0-1x_U007emarketing-0-0-0-8-0-0-sRGB-85-220.png/434x0w.png)

**Developer:** [DrFirst](https://apptail.io/developer/drfirst-PLR) (United States)
**Category:** Medical
**Rating:** 3.4/5 (67 ratings)
**Price:** Free
**Bundle ID:** com.drfirst.backline-tng-store
**Store:** Apple App Store
**Country:** United States
**Version:** 7.6.2 (released 2025-10-30)
**Original Release:** 2014-07-17
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id886762666)
**AppTail Page:** [https://apptail.io/app/backline-oMEc/united-states](https://apptail.io/app/backline-oMEc/united-states)

## Backline Description
Backline | Telehealth, Secure Messaging, and Care Collaboration

Backline is an award-winning clinical communication platform that gives healthcare providers, patients, caregivers, and external clinicians a simple, secure way to share health information in real-time. 

Start telehealth visits and remote assessments with patients on-demand.  Collaborate with the care team via secure chat.  Send and receive HIPAA-compliant messages, images, files, forms, notifications, reminders, and more – all from your phone or mobile device!

Backline streamlines communication across the care community including:

Between Clinicians and Patients:
- Start telehealth consultations and automatically document the encounter 
- Send secure messages to patients before procedures and follow-up after treatment
- Contact patients with caller ID masking to maintain your privacy

Between Care Team Members:
- Enable patient-centered group chats to connect all members of the care team

- Expedite clinical workflows with automated notifications and alerts
- Quickly distribute documents and gather e-signatures to save time

Between Organizations:	
- Cross-org messaging connects siloed providers, health systems, and practices
- Eliminate time-consuming phone calls and cumbersome faxing between facilities
- Share summarized CCD documents with supporting clinicians like PCPs

Plus, Backline can be tailored to meet your needs through our Solution Packages, including Backline for Case Management, EMS, Hospice, Behavioral Health, Pharmacy, Payors, and more.

Download Backline to get started!



More about Backline for Telehealth:
Backline makes telehealth quick and easy.

Through Backline, clinicians can initiate video chat sessions and secure text threads to share information with patients at home in real-time.

You get unlimited use with an annual subscription vs. other offerings that charge a fee for each session which often discourages use for many types of patient visits.

There’s no registration process for patients or app for them to download. A simple text from the provider using Backline goes straight to the patient’s mobile phone to initiate a secure, HIPAA-compliant virtual visit.

Our video chat is automatically dated and time-stamped from the start and end of the call. Providers can take this information and add their CPT codes for reimbursement; it is that easy.

Backline is an easy-to-use clinical communication platform with care collaboration features you won’t find in other telemedicine offerings. 

Not only can you do virtual visits, but streamline the communication and documentation surrounding them.

With secure texting, file sharing, and integration with eForms platform built-in, Backline gives you everything you need to collaborate with patients now while giving you the tools to improve clinical communication between your staff, patients, family members, and external providers in the future.

Download Backline to get started with telehealth today.

## Backline Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/36/04/b1/3604b1cc-d32d-7828-f563-83dc4361bff6/pr_source.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/6b/12/1e/6b121e9a-6997-234d-a6df-066abd09026e/pr_source.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/d3/f9/0e/d3f90ea6-2a66-5e7c-2594-5202c3af7fa8/pr_source.jpg/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/2c/ec/37/2cec378f-25bd-ad39-51df-2a62b85d850a/pr_source.jpg/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/95/a6/42/95a6429b-47d6-9439-cbb9-3ad70f83e450/pr_source.jpg/1242x2688.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/74/06/ef/7406eff8-6aca-859f-ba20-53d7f02edb22/pr_source.jpg/1242x2688.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/37/95/c9/3795c96a-002e-02d1-b2cc-e27b510c875c/pr_source.jpg/1242x2688.png)
- [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/54/5a/7e/545a7e79-6ac4-e1c5-a7de-f204565a261b/pr_source.jpg/1242x2688.png)

## Backline Rating Breakdown in United States
- 5 stars: 36 (54%)
- 4 stars: 1 (1%)
- 3 stars: 5 (7%)
- 2 stars: 5 (7%)
- 1 stars: 20 (30%)

## Backline Reviews in United States

### *---- "Very slow to fix issues!"
Always so many issues with this app. If I had a choice, I would have deleted this years ago. The latest is notification numbers not disappearing after messages are read. You can’t report a problem through the App Store. Guess you turned that feature off because of volume of complaints 🤷‍♀️. So I’m having to leave a negative review in order for you to address the issues.
-- Corona710, 2025-03-18

### **--- "Glitchy"
I’ve used for years. It is common to have to exit and relaunch in order to clear notifications, especially ongoing notifications. That is frustrating enough, but many times I have had to delete the app altogether and redownload in order to have lock screen notifications work. This rightfully frustrates my nurses who think I am ignoring them when, in fact, the notifications never popped up. One would think after years these glitches would have been fixed.
-- srob61, 2025-03-13

### ***-- "Constantly logged off"
When Backline works, it works fine. However, I am continually logged off with no warning and therefore miss messages until i happens to open the app and discover I’ve been logged out. Extremely annoying!
-- 11treehugger11, 2023-01-27

### **--- "Worse than others"
This app must be cheaper to use for my group than another we were using, because it isn’t as good and there can’t be another reason to use it. Crashes often. Notifications don’t go away after reading messages. Too cumbersome to start groups or manage threads. Too cumbersome to send pics or
files. There are better options.
-- tj_610, 2022-09-09

### *---- "Buggy unreliable"
I use this as a primary method of communication at my hospital. Buggy and unreliable app. Most recently hangs in PIN screen and constantly refreshes, unusable…
-- Joshua1329, 2022-07-15

### ***-- "Notifications"
Please work on your notifications. I will have opened the app after being notified and the badge will not go away unless I click a completely different area or exit out and renter the app again. Please fix the badge notifications settings. Thanks.
-- kdun3484, 2022-06-29

### *---- "Simply Terrible"
Unfortunately due to an decision from the organization I’m forced to use this app. It looks like it was developed using the original iOS app developers kit. I haven’t seen an interface this bad looking since the apps on the iPhone. Also, it seems the developers have no interest in implementing features that are fairly standard in most apps such as Apple Watch support.
-- Avelistener, 2022-05-20

### **--- "Doesn’t scroll correctly. Still missing a dark theme."
Doesn’t scroll properly on Apple IOS 15.4 Still missing a dark theme. Lots of lad loading conversations.
-- lareno04, 2022-01-28

### ***** "Diamond in the rough"
With thousand’s of companies offering HIPAA Compliant telemedicine and texting. Drfirst is the only offering everything needed from texting and telemedicine at the lowest prices but also E-Prescriptions and medication management and much much more making it a future proof product with even Adobe sign integrated. Drfirst is the future of healthcare.
-- Danksinvestmentsllc, 2021-12-29

[View all Backline reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Backline Discovered Keywords
- dr first
- backline

## Apps Similar to Backline
- [New Innovations](https://apptail.io/app/new-innovations-OsH/united-states)
- [symplr Clinical Communications](https://apptail.io/app/symplr-clinical-communications-UwQ/united-states)
- [E3 Pro by Enclara Pharmacia](https://apptail.io/app/e3-pro-by-enclara-pharmacia-WwQ/united-states)
- [Backline+](https://apptail.io/app/backline-iZW/united-states)
- [Forcura](https://apptail.io/app/forcura-saX/united-states)
- [MyTeleMed](https://apptail.io/app/mytelemed-DcCb/united-states)
- [Total Triage](https://apptail.io/app/total-triage-lySb/united-states)
- [MEDITECH Expanse Now](https://apptail.io/app/meditech-expanse-now-sdPc/united-states)
- [HealthWyse Mobile Lite](https://apptail.io/app/healthwyse-mobile-lite-BEjd/united-states)
- [My PruittHealth](https://apptail.io/app/my-pruitthealth-BCxl/united-states)

## Backline Available In
- [United States](https://apptail.io/app/backline-oMEc/united-states)
- [Canada](https://apptail.io/app/backline-oMEc/canada)

---

## About AppTail

[AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends.

- [Search Apps](https://apptail.io)
- [Top Charts](https://apptail.io/top-iphone-apps)
- [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer)

*Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*