Bambuser Chat

There is major lag time with this app. Please fix it as it frustrating for users who use this daily. The picture and video quality also requires improvement. The images seem grainy and the photo size differs from what you take a picture of to what is sent to the customer. Odd. There should also be a feature within the app that tells you how many people are on the website currently and how many people might be waiting to chat. Especially during busy sale times when web traffic might be increased.

I really see the thought processing behind this app, however it’s full of glitches and bugs that the develops just can’t seem to get right. Having to use this for work, I don’t have much of a choice but having to use it, which is painful. They need to develop this for the MacBooks and PC’s to make working from home a lot easier. iPad use is inconvenient, and you definitely need an external keyboard. Also, this app KILLS your battery, so I definitely do NOT recommend putting this onto your phone unless you plan on paying to replace your battery every 4 months. Come on HERO, get it together.

Poorly designed. Infuriating notifications that pull you away from chats. No consideration for your phone’s battery.

Ever since the latest update, the app glitches out consistently and it is affecting my sales. I lose out on the ability to connect with customers due to the incoming chat feature glitching and not loading. It’s like it’s in a perpetual state of loading. Over it and frustrated.

Battery killer. App has issues. Desktop version not avail- lacking progressive steps to help aide in sales. More like another task to add into an already busy day. The app does let you customize things to reply with and has pre loaded responses that take more work to copy edit than using talk text. Often the app crashes mid session, top right buttons stopped working with most recent update so you cannot view chat history to gather info needed on follow ups. I’m not able to use the email tool as the app tells me I need to login… while logged in. If another person in your team is not online (using the app) you must pickup where their long conversation ended. Why isn’t there an email tool linked to paying clients using their specific service ? Keeping the app open all day, without having iPad or phone plugged in causes overheating devices if they make it past an hour. Meh.

Super easy to use- took me 5 minutes to learn, plus it auto updates!! Love being able to help customers online right from my phone.

This is the tool all retailers were missing. The power of video combined with pics and chat makes converting online & offline that much easier! Would totally recommend.

-Crashes frequently -Quits in middle of chat and looses transcript -No real-time backups of chats -Takes forever to wake up, someone else gets the chat before you get to the HERO screen. -Very poor product search implementation -Shows customers City but not state... do you know how many “Pleasantville’s” there are in the USA???? -no user control of ring tones -no ability to see individual client review scores. -no ability to create and store shortcut responses. -HERO customer support is useless, they send templated responses to every issue.

I’ve had to use this app for work for about 6 mo. There seem to be different bugs that come up depending on the version update; however it consistently crashed upon opening from a push notification (nothing more annoying than a circle of death while a customer was waiting) and was a HUGE battery drain. I love the idea, and I was really excited to be introduced to the platform when our in-store sales dwindled due to COVID; but I would avoid using it again in the future.

Easy to use!