BBC Sky at Night Magazine

Update. I emailed the editor of the magazine almost a month ago. No response. I guess if the editor is unable or unwilling to respond then things will never be resolved. The cycle of developer “sorry tell us what’s wrong we’re sorry” which ends in “uninstall and re install” is not worth the effort. Astronomy Now app has always worked. So no point in renewing my subscription. The presenters and contributors if they read this may wonder what’s going on. I somehow doubt the developers will be challenged.

A useless app. Unable to sign into my account. Zero stars but not able give zero.

The app is impossible to use. The access to content I have purchased by annual subscription is virtually impossible to access. It seems if I go to menu and randomly click sky magazines there is an option for a sign in. but then It never seems to let me sign in properly even when I reset my password via this sky site. About to cancel my subscription and delete app. Shame as the print magazine is a good read most months… thought this would be a better option as online but in reality appear to demonstrate basic tech incompetence.

I’ve downloaded the latest above app, which seems to crash on an almost constant rate. The reasons for this are unknown to me but I’ve now decided not to waste any more time and effort to get this to work. This will also undoubtedly be a reason for me not to continue with my current subscription which is due to finish in the next few months. In a single word of your app - Rubbish

Sky at night is a really good informative magazine I really like Astronomy and I always learn things I didn’t know about space and the planets keep up good work by the way lower your subscriptions some of prices are ridiculous you’d expect a free gift for what you have to fork out

This app keeps failing. The very latest update (2020 September) will not even open on an iPad 3. Have made many contacts with support over the months (rarely get a response) yet each issue requires at least one reinstall. Have several other magazine and journal subscriptions that work well on the iPad. This is by far the most troublesome. Please get it fixed.

It’s easy enough to get to the articles but: - having subscribed for a year (via buysubscriptions.com) AND bought ALL back issues it’s ridiculous that one third of the “Library” tab is still taken up with an advert to get 12 back issues with an annual subscription! - similarly, the “Subscribe” tab is still there with a FULL PAGE offer to subscribe (via iTunes) to what I’ve already subscribed to so, probably, it would be possible, however silly it is, to have and therefore pay for two subscriptions to the same magazines at the same time! - no support for landscape view - no ability to save a copy of any articles or just images (some may be protected by copyright for third parties but the monthly night sky chart, for example, is clearly intended to be used as a ‘tool’ by the astronomy enthusiasts but is not practically useable on the limited space on an iPhone screen so really NEEDS to be printed) - at the bottom of the monthly sky chart article and other articles it says, “More online” but how and where? There’s no link provided. In addition (not directly related to the app but readers should be aware): - the buysubscriptions.com website is not at all intuitive - even thought I bought the subscription through them, the subscription itself didn’t show on my account portal until I clicked the “Create an Account” button (why would an account portal have a “Create an ACCOUNT” button?) and actually gave it my SUBSCRIPTION number and my surname! - the buysubscriptions.com team have not responded to any of my questions. I understand they may be affected by COVID-19 right now but it’s been over two weeks; that’s not acceptable.

To let you know it is crashing for me also. Shows current issue tab then dies. Have updated app. ios version 13.3. 10.5inch Model FPMG2B/A pity wanted to know this months highlights and the moon looks interesting.

Beware of the digital subscription offer in this app... it’s only on offer to new subscribers. I fell for the advertising hype & missed the tiny hidden exclusion clause. It didn’t confirm the price when buying the In App Purchase either, so I had no idea I’d actually paid full price. Very misleading. Shame because I really like Sky At Night Magazine. I’ll stick to the print version in future. I hope they can find a better digital publisher & improve their advertising. I managed to get a full refund from Apple, but only after a lot of hassle. Not a good experience.

Somehow I was billed for a full year. I wanted the trial at £4.99. Be aware if this. The developer responded and I understand that I had a trial in the past. But, this should be made clear in the small print.