Bestinvest

Touch ID is a waste of time. The app never retains the set up details and every single time you log out Touch ID doesn’t work next time you try to login. This has been brought to the attention of BestInvest several times, without any response or solution. Poor.

I have a problem most of the time when making transactions. Freezes or crashes and then have to put it through again. I fed this back to them in the survey but still have the same problem

I have been with Best for 25years + and the service has deteriorated steadily over that time such that I am slowly moving funds out to other providers. Once upon a time their records were presented in a sensible way but now we have this app which can show basic data but when it comes to Transactions section it is a mess. Unexplained entries showing the briefest of description mean that often when multiple foreign dividends arrive I cannot reconcile the cash balance with these entries. So sad that I find the need to use others services.

The app regularly crashes. Often when you have to re-enter your login details to reactivate Face ID- really really annoying

I have regular problems with the App, whereby I am unable to log in… keeps going back to the log in page after Face ID or tapping in passcodes etc. However, I raised the issue with them yesterday and a ticket has been promulgated to their tech team, so hopefully they will trace the glitch.

Best invest are a decent company to invest with and this app is very useful for researching funds and investing then keeping track of the portfolio. There is one niggly issue with logging in to the app, it offers the set up via Face ID on Apple iPhone which I do but then when revisiting the app later Face ID does not work you have to set it up again. I have managed to set it up again it works a couple of times then it has to be set up again. There does not appear to be any support number for app tech issues. I’m running IPhone 15 latest iOS. I had a response from the developer who say they are aware of the issue for some users and are working on a fix. An update from myself - If log out of the app I have the issue logging in next time, if I leave the app without logging off on my return face recognition works.

Just set this app up yesterday and was pleased to see that it supported faceId but I’ve only used it once and I now cannot click use faceID button as it doesn’t do anything?

The app design is low contrast and there is no way to change the colour scheme, contrast or the font size to make it more legible. For anyone older or with any visual impairment at all it is simply awful. The app regularly fails to load data and the only way to fix it is to delete and reinstall and the FaceID rarely works for more than 2 days. With regard to the product. Best Invest don’t have a stop loss function which is simply unforgivable and say they can’t implement one due to the custodian they use. Stop loss functionality is available from most of their competitors so I wouldn’t recommend their product on this basis alone. A tiny range of US stocks are available and none from any European exchange. If you want to hold US stocks then you have to phone up and then some weeks later someone will complete it and you find out by not getting the error message. There is little or no research available for equities or ETFs so you find yourself searching Hargreaves Lansdown and what there is is inconsistent. Bestinvest seems to be targeting the Freetrade or first time investor demographic, but its prices are way too high. If you’re a hands on investor then get a different product. If I was opening an account again I’d do it with Interactive Investor.

Hands down this app is far from the finished article and is scary at how poor their maths is for a firm who deal with money. They cannot calculate your performance correctly, not even close. I used the feedback feature in the app, I was called back to confirm they see what I am seeing. The app has not been updated…since my complaint. In short, the percentage of your performance is totally miscalculated, in SIPP at least. Example a £900 loss on a £20k account is not a 47% loss. It’s hard to believe an app has been released with such a blatant and terrible error. Do not trust the maths. I will say, depositing and then investing that into shares is hassle free and easy.

I notified an error nearly a week ago but still no response nor. Correction. Tried to open a share ISA but the declaration still says “not paid into another stocks and shares ISA this financial year (6 April 2022 - 5 April 2023).” We are in financial year 2023 - 2024. Have just sent another message and will see if I get a response this time. UPDATE. Still no response, so I have opened a new account with an alternative broker.