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When I tried to withdraw my winnings, I have received emails and this is what they asking me to send it to them: 14:42 Leo (Bingo Stars) Aug 1, 2023, 11:03 AM PDT Hi jacqueske1970, In order to process your withdrawal request, we need to verify your identity. Not to worry, this process is very simple and will allow us to continue processing your withdrawals as usual: Please send over the following documents in order to proceed: 1. A valid government-issued photo ID such as a Driver's License, State ID or International Passport. Make sure all four corners and borders of the document are visible and the text is clearly legible. 2. A utility bill no older than 3 months such as an electricity bill, water bill, gas bill or internet bill. Bank statements and credit card statements are accepted as well. Make sure the document includes your full name and current address. 3. A selfie of yourself holding your ID and a note with the text "For Lucky Day" with today's date. Make sure your face and ID are clear and in focus. Your withdrawal will be processed once we have received all of your documents. Thank you for your cooperation, we look forward to hearing back from you! All the best, Leo Bingo Stars Support Team More Questions? Check out our FAQs!