BN-LINK Smart

There is little to no useful help or structure on app features and structure. Many terms are undefined (e.g. “scene”) leaving this user unable to program the smart device to turn on and off at sunrise or sunset - this is a desirable feature for controlling lights. The plug is advertised with that feature but so far no success yet. I could set start/stop times but I don’t need a wireless connection to do that and don’t want to set new start/stop times every few days. The website is no better. Too bad the company doesn’t put any effort into making their product easy to use.

A very confusing app to connect your device to. There should be some directions for use for setting up a schedule for the timer. All of the titles sound very similar, and the circulate option makes little to no sense without directions. On/off switch is easy to use, so 5 stars there. 1 star for everything else.

Can't get the Schedule to work. I can turn outlet on and off in the app

Yet another company that’s main objective is to collect data on customers. Buyer be ware.

I have spent hundreds , literally hundreds of dollars on this company’s hardware and they are now injecting advertising on the app! I am so angry.

Had four plugs set up. They all worked beautifully. But now suddenly, none of them will ever connect to the app anymore. Now they are worthless, app won’t find them automatically nor when I do it manually. Seems support gift what I got was just dropped? Or they have a massive problem that has now lasted a month.

Each switch was easy to program and worked in 1 time. Renaming a device is difficult, you expect is under management it is not. Grouping multiple switches i can’t figure out. For me there is no need to tell where i live and all the unneeded questions so all that stuff stays off.

Faulty products won’t even turn on. Customer support refused replacement

This app appears to be a version of the TUYA app which also appears as the Smart Life App. All three apps control a wide range of smart devices and there in lies the problem. I have just added a bathroom towel warmer to my list of devices only to find it has a program bug which prevents you from controlling the towel rail temperature hotter than 104F. The towel rail has a maximum temperature of 140F. It looks like a simple programming bug where the 4 and 0 are transposed. It is the same in the TUYA and Smart Life apps. I guess I will have wait for a fix to materialise so only 1 star for control of my towel warmer. My other devices work fine so in that respect I would score the app as 4 stars because the user experience is one of difficulty setting up timed schedules especially if you want to use the Sunset and Sunrise functions. Update - 3 months after reporting the bug, the fault has not been acknowledged nor fixed making the app useless for controlling a towel warmer.

The title says it all. Can’t get it to link.