BNY Mellon | Pershing Access

Check amounts for electronic deposits are almost always recognized incorrectly. If you try to click the “edit” button, you have to click it multiple times before it lets you to edit the check amount. Deposited checks can’t be viewed or tracked. Just a terribly designed app.

Each time the app updates, it fails to retain any of the user login information. What good is having an app that doesn’t simplify the process of quickly seeing your finances? Also, app is very limited in terms of how you view your accounts.

Since the last update, neither of these options work. it never prompts for Face ID, even though I have it turned on, and have turned it on multiple times. The remember my device does not work either.

The app crashes on the first attempt every single time I log in! Changing the name to BNY is not going to help you when you don’t have a half decent app. Even the tech support link on the Apple App Store doesn’t work. It’s pathetic.

I didn’t even I have a number of complaints about this app, but the first problem I encountered had to do with my username. Why provide a customer with a username they’ll never remember and then not allow them to change the username, or any other profile information such as my incorrect phone number, from the website or app? Basic functionality that a company of this size should have had in their initial app launch 4+ years ago.

Sometimes it works. Often a blank screen is the best it can manage.

I have to agree with a majority of commenters. The app is kludgy, glitchy, and difficult to use. Back to the drawing board, folks!!

I can’t understand how a big corporation, handling millions of dollars, can’t figure out how to get a decent app. From all the feedback, I’m clearly not the only one to feel this way. About 1 out of 15 tries the app actually opens, mostly the timer just spins and spins, then I close the app, I update the app, I give up on the app - a week later I try again, no luck, another week and suddenly it works! Once. the next time I’m back to the same as above, rinse, repeat. BNY really needs to look into this.

Appreciate the two factor authentication but why can’t you bother to program the input box to know I’m typing in numbers? It’s a simple programming thought and indicative to how little you care about the application.

The app fails to start and barely works. I still haven’t been able to deposit important checks. Banks can and should do better. This is people’s money, so failed engineering is unacceptable.