Don’t Buy On The App
Just use it as a way to find services/companies and buy it directly through their official website, not on BookAWay.
Yes, Bookaway is completely free and it doesn't have any in-app purchases or subscriptions.
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Bookaway is free.
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Just use it as a way to find services/companies and buy it directly through their official website, not on BookAWay.
Bugs. Incorrect addresses. Incompetent and horribly slow customer service. One of my issues took over a month to resolve somehow. I was blamed for an incorrect pick up address in the system which was clearly a bug. Instead of simply offering to refund me (after purchasing multiple tickets, some redundant), they tried to blame the carrier and get them to pay for the refund. Terrible. Obviously they wouldn’t, and so they decided to make up some convoluted story that somehow I was at fault for their bad data. I can see now from the other reviews that I’m not alone in experiencing a rather disappointing situation.
I have taken many sleeper buses these last years, and in Vietnam, we booked with BOOKAWAY. But the bus that picked us up was a different bus than the one we had booked. The bus was over an hour late, it was overbooked so people were sleeping on the floor, no toilet break, bus smelled awful… and then arrived 3 hours too late, on a different destination at about 30km from the described destination, which made us miss our appointment for the Halong Bay cruise that day. Customer service just offered us 10% discount on our next trip… what a joke 😂 Horrible experience.
Bookaway is a scam. Do not use this service. They will take your money and leave you stranded. I needed to take a shuttle across Costa Rica to catch my flight back to the US, so I booked a shuttle on Bookaway as it was the cheapest option available. I should have read more reviews, because upon realizing that my shuttle wasn’t in fact coming, I discovered that about 100 other people have been scammed by Bookaway as well. I was left with no other choice but to spend the rest of my budget on catching a private shuttle to the airport to make my flight. Save your money and your sanity and DO NOT USE THIS SERVICE!!! Apple should remove this app from the AppStore as it is pure fraud.
TERRIBLE EXPERIENCE! Please do NOT use this company!! I booked a pickup to the airport at 2PM… contacted customer service at 2PM to verify my ride was still coming and had to go back and forth with customer service for 40 minutes about why my ride had not arrived. Customer service informed me they could not get ahold of the driver as they did not have a valid phone number. Additionally they said they would “cancel” my ride after waiting almost 45 minutes. When I explained that I would now have to pay $35 for a taxi due to this companies incompetence they told me to get a receipt for the taxi driver (as if they did not believe me). TAXI DRIVERS IN MEXICO DO NOT GIVE RECEIPTS & are cash only!! Once I explained that… they ended the live chat and I had no way of contacting them again. THIS COMPANY CAN NOT BE TRUSTED! PLEASE DO NOT WASTE YOUR MONEY OR TIME!
This just made traveling so much easier!! I’ve been using bookaway all over the world when I travel.
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Top Free
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347
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