I never review apps, but this one is so bad it inspired me to leave a comment. More than half of the pages never load, finding results and messages are not intuitive, and it’s painfully slow. When you call to reschedule an appointment, the phone message says it’s faster on the app, but I never see that option on my screen. This app is trash.

Used MyChart for the other hospitals and hate to change to this app after transferred to BCH.

It’s astonishing how bad this app is compared to MyChart. It’s not user friendly, Face ID is pointless because you still have to manually log in, test result data could not be more difficult to sift through, there’s no tracking of current admission info like meds given etc. Hey developers, go check out MyChart with to see how a useful hospital app should function.

I really had hopes for this app. I do not recommended this app to anyone. The app always freezes. When I log in it takes me to a blank page. When I am trying to see doctors notes, the app doesn't let me click it. The most recent update added face ID and it don't even work. I still have to put my info to log in. I tried check the time of the appointment in the app and it wouldn't let me log in and I lost my appointment that day. It is way easier to just call the hospital, office than to try and use the app . It is not convenient at all, sometimes I have a question and I can't even message the doctor because the app never works!!

I downloaded it, there’s no where to log in - nothing. It’s just an error screen and no tabs, buttons or menu. Just a refresh button that does nothing.

This app is so frustrating to use. I can never use the pre check in feature and I can never see upcoming visits in details so that I can add them to my calendar with all the info. I also can never request or schedule another visit as the page keeps loading or gives me an error message. Compared to Mychart and patient gateway this app is junk!

Doesn’t work. Can not sign in

This app is absolutely awful. It doesn’t let you view simple things.

Always freezes or doesn't load, have to uninstall & reinstall constantly. Drs do not answer.... it's an awful way to communicate about sick kids!

For an app that is down AT LEAST once a week, how can it not be better than it is? I have never seen another log in system that is offline for maintenance as much as this. You will click and it will bring you to blank screens. You will click and it just won’t open up to what you are trying to access. I have seen no improvements over the past year, for as much as it is offline