Brex

I work in grocery delivery and have to place test orders with grocers to make sure our product is working as intended. I clearly flagged these expenses into categories that were unrelated to meals (ie my per diem) as they are business expenses and not for personal consumption. Brex then erroneously automatically tagged all these as my per diem and my actual per diem expenses got flagged / rejected due to their terrible software. Requiring me to spend a bunch of time to try to resolve (currently a work in progress). In summary brex is shipping features that are not production ready causing headaches for users. Super unimpressed, brex has been adding admin time rather than resolving it - not a product I’d recommend

can't log in, support bot is broken, so app is unusable

This app has saved me tons of time and annoyance. Truly useful

Sign doesn’t work reliably. You have to go through so many hoops. It’s not native, so it opens a pop up, then you have to sign in via multiple steps. Meanwhile there’s cookie banners in your way. After getting all the way through this, it signs you in but then takes you to the web view inside the pop up. It never logs you into the native app. If you open the app again, you have to sign back in. Does the app developer even test their stuff?

Not that user friendly and can update pricing. No ability to edit price.

I never want another business account with another bank. Makes it an amazing experience.

Best expense management solution I’ve ever used and I’m former Concur.

The app and its authentication process is terrible. The two-way never works with the authenticator code.

This is one of the worst apps I’ve ever used and it’s really embarrassing for a banking app. The amount of time it takes to take an image of a check is about 1-2 minutes, the app doesn’t save organization names so they must be retyped in full constantly, and the processing it does is totally unhelpful. The app also doesn’t seem to successfully show check submissions and it attempts to reuse previously used check information for checks already deposited so it’s impossible to know if a previous deposit actually worked since reusing the check data indicates it doesn’t work. In the end, depositing even a small number of checks becomes an hour long process.

I previous used TripAction, if I need to change a flight I can easily do it on the app. On Brex after I book a ticket specifically allow change for free, within 24 hours, it won’t let me change on the app, must go through agent. Then it takes much longer to do a simple 1 ticket change. Because they had to cancel my entire round trip ticket than rebook - risking me loosing my previous selected seat for the part of the flight that I didn’t need to change. Why can’t I just change it by myself on the app?