- Book an engineer (if you have cover with us)
- Book one-off boiler repairs (even if you don’t have cover)
- Track and manage engineer appointments
- Submit meter readings for more accurate bills
- Book an annual boiler service*
- Top up your smart pre-pay meter
- Get handy in-app notifications and reminders
- View and pay bills quickly and securely
- Stay on top of your spending with energy budgets
- Chat to an adviser for help
- Buy HomeCare cover to avoid unexpected repair bills
- Protect your plumbing, electrical system and kitchen appliances
- See live energy usage**
- Switch energy tariffs
Plus we’re always working on new ways to make our app handier and easier to use.
**Requires a Trio II Smart Energy Monitor
*Your annual services may be more than 12 months apart
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User Rating
2.58 out of 5
33 ratings
in United States
5 star
11
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Ratings History
Reviews
New app can’t open
I get a message saying to download the new app, click it, and the store says not available. The welcome message says I’m still free to use the old app however the developers forgot to put a close button on the pop up so I literally can’t use the app anymore.. just one big pop up welcome message
No tariff or bill info available.
This app only shows tabs for booking an engineer or my account details. There are no details of accounts - that page is blank. There are no details of tariffs - also blank. There seems no point at all in this app, if I cannot view usage.
Horrible
Terrrible customers service. I wasted 15 hours with representatives that just disappear when chatting and leave you checking your phone.
British Gas is an awful company
They are deceitful.
Unreliable app
I have been topping up my meter and after 4 top-ups, nothing showed in balance.
Such easy to top up!
Love the app! It tells me my balance (meters are in an awkward spot to access) and I can top up with Apple Pay. The process takes less than a minute!
Payment method never gets saved
With each online top up the app asks you if you want to save your payment method. I always select YES but it never gets saved. Bit frustrating but otherwise the online top up process works. Wish there was an auto top up feature though!
App doesn’t work
I installed and reinstalled and keep getting “We can’t display your account details. Tap below to try again”
Contacted the British Gas through the web chat and they were very unhelpful.
They advertise the app and claim it’s so useful - maybe they should have developers update it so people can actually use it.
Terrible
British gas is terrible all I’ve had is no resolve answers. I’ve had my power go out about 5times in the passed week and they are reluctant to have someone come down to check it out but instead be frustrated with me when they are explaining something that should be their job they are being paid for to do over the phone to me.
It ok
Needs a section that’s easy to find so you can register meter readings either using the camera on my phone to give a reading or to manually type in the reading.