Butlin’s Minehead

Took grandchildren 11 and 8 for half term week as have done for last 9 years apart from Covid year. Had Gold apartment which was great. Premium dining and food was very good this year. Building new Skypark and have taken golf out which was disappointing for the children Shows are all in Studion 36 or Reds at the moment due to Centre Stage being refurbished. Kids enjoyed Stephen Mulhern and Electric Wonderland but some of the shows were boring for their age group at times Fair - don’t know whether they have changed height rules as last year my grandson drive a go kart on his own yet this year he couldn’t and he’s a year older and definitely taller than last year so he was very disappointed at this I have already booked for next year as the kids live it and still had a great time

I was a little disappointed when I went to book a activity or show that there were no spaces left. Also a bit disappointed that the fairground rides were not all available.

I can’t fault Butlins. We love it. We had silver rooms which were very clean. The TV was tiny though. We did premium food dining. Couldn’t fault it. Our boys 4 and 2 love it. There is so much for them to do. It wasn’t very busy because of the flood damage. The swimming was pleasant normally it stresses me out. The only issue we have with the whole holiday. The changing rooms in the pool are not family friendly. The cubicles are not big enough for a family. They need a refurb

On arrival we eventually found our suite as the incorrect number was printed on our invoice,we were let in by cleaner early,to find settee stained phoned customer service and they sent a cleaner to rectify the next day,no problem,the food package was well worth the money as the food was exceptional choice and taste and plenty of places to choose from we found everything we did was enjoyable and plenty to do we did read reviews which we were sceptical but we were pleasantly surprised with staff helpfulness and cleanliness of the whole place,l must add it may be a different experience in the summer months as we went in September it was busy but not overcrowded,l would recommend it from our experiences but l wouldn’t take a lot of notice of the negative feedback as you cannot please everyone???one last thing the entertainment again was very professional and enjoyable(will be booking again)

Great evening entertainment which could be easily booked via phone app. Premier dining was good but had to arrive early, otherwise very busy. Long queues for swimming…shame this wasn’t also bookable. Comfort Apartment nice but 8/10 for cleanliness. Shower was okay until other apartments started using the water.

The app is good but could do with a few extra details for example- opening and closing times for each shop and bar, they all seem to open and shut at different times. Things which don’t need booking and also booked activities, it would be helpful if you could create an itinerary for your week with everything you want to do so you don’t miss anything. To be able to add or take things off your itinerary so you can plan your week. We missed a few shows due to not realising the time.

Allow guests to to register the booking number into the app.

No Wi-Fi in the chalet so could not load the programs to tell us what was on we had to ask people

Enjoying the atmosphere and the entertainment. Shame staff are not so welcoming. Being told we were lazy for ordering nuts to go with our drinks was too much!

It’s awesome to be able to view the activities, as well as book them. You can view you booked upcoming activities in your wallet.. However, I would give 5 stars if these went to an itinerary where you could also save the non-bootable activities (the free to come along activities that you don’t need a booking for) This would be super helpful for the holiday as you can then add everything you’re interested in on one page, in order of date and time. Including photo opportunities etc. Now when I look at the activities page at the things I can’t save, I have to flit between the booked activities and the activity page to look at times etc. I would love a reminder at least for when to go get pictures with my sons favourite characters.