Butterfield Card Alerts

Every time I open the Butterfield Card Alert App a message pops up to say the app is outdated and to download the new version by going to the App Store. There is no way to download the new version. I have called BNTB three times and as usual I am connected to overseas reps who know nothing about the issue. They all say they’ll call back but haven’t done so. Meanwhile I can’t access my credit card information or the settings which secure my card for fraud. This issue needs to be solved like yesterday.

Awesome security tool!

You can’t access all transactions and history , even when they are in the same month. I still have to go in my main account online to do so. All alerts do not come through to the phone. It’s very dodgy. Last set of scams that went through on my card went undetected due to lack of alerts . Very glitchy. Better to move to CIBC/ First Caribbean right now.

Keep getting error “server not responding”! Screen refresh is so slow! Why do the upgrades just make the app worse?

Seems to get worse after every update

The app does not work properly. I can access all areas of the app but the ‘card status’ I cannot see how much funds are available etc. I keep getting the error message ‘ Butterfield Card Alerts The server could not be reached. Please check your network connection and try again.’ It’s not my internet connection as I can access transactions area and I can access other area of the app. The app is slow and crashes/stall & buttons don’t work at times. The other app worked way better than this. Why create to a new app and make it worst?

The app is very helpful as it notifies me every time a card is charged. I have it set to notify me on all charges so can’t comment on whether the settings to restrict notifications or usage actually work. Occasionally, it would fail to notify or notify 2x. Credits to the card do not appear to show in recent transactions. Random Tax charges show up though not actually charged on the monthly billing statement (or on online banking). When in doubt, I check online banking. I also like that it allows me to add multiple cards for business and personal accounts.

App won’t open says this version is no longer supported and to download the latest version. But there is no later version available. Have made several call and sent emails but no help.

Butterfield Bank, please advise when the new version is going to be available I cannot find anything on the App Store

Every time I try to access the app there’s a prompt saying there’s a new version available however once you go to the App Store there’s no new version available. Worked perfect before this.