Cleanly, the Y Combinator-backed company that looked to bring tech to the laundry industry, has announced a merger with NextCleaners. The new company will be called ByNext.
ByNext offers users the option to book wash and fold, dry cleaning or home cleaning services with options for delivery or pick-up and drop-off in store.
ByNext is trusted by thousands of customers in NYC, Brooklyn and Washington D.C.
Home Help, Delivered.
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HOW BYNEXT WORKS:
Step 1: Download the app and create a ByNext account.
Step 2: Choose from Home Cleaning and Clothing Care options.
Step 3: For Clothing Care: A professional ByNext valet will swing by to collect your items.
For Home Cleaning: One of our trusted, background checked, professionals will come by at the selected time with all of the supplies needed.
Step 4: Relax with a cup of joe (or herbal tea, if that’s your thing). We got everything else!
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WHY BYNEXT?
Home Help, Delivered: We deliver laundry, dry cleaning, and home cleaning services at the tap of a button - so you can get back to doing what you really love.
We’re On Your Schedule: Choose from our convenient pickup and drop-off windows in the morning and the evening for laundry and dry cleaning delivery, and convenient time blocks for home cleaning.
Next Day Turnaround: Same-day and overnight rush turnaround available for wash and fold.
Free Pickup: Laundry and dry cleaning picked up at your door - with no fee.
Free Delivery: Place an order over $35 and get free delivery.
Real-Time Order Tracking: Know exactly where your clothes are at every step with SMS notifications. Track your order down to the location of your driver with our real-time GPS map.
Cleaning Preferences: Set your washing and drying preferences directly in the app. ByNext caters to your temperature, detergent, and softener preferences.
No More Loose Change: Don’t worry about loose change or carrying cash around. Use Apple Pay or your payment method choice.
ByNext Reserve: The world’s first membership program for dry cleaning & laundry. Get free delivery, no order minimums, free hang dry, and much more.
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LAUNDRY AND DRY CLEANING SERVICES:
Wash and fold laundry
Dry cleaning
Laundered and pressed shirts
Hang dry items
Alterations
Rush services
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HOME CLEANING SERVICES:
Home cleaning
Deep cleaning
Office cleaning
Premise cleaning
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WHAT BYNEXT CUSTOMERS ARE SAYING:
“ByNext is an amazing service that makes the time-consuming task of laundry effortless. They pick up my clothes at convenient times and bring them back overnight spotless and folded. Cancellations and rescheduling are easy and it all fits with my busy life. I have no idea what I’d do without it.” - Acacia
“Laundry is always clean and smells great. The pickup and delivery is always on time. The app is super convenient and MOST importantly... my clothes are NEVER missing like they were when I used my neighborhood wash & fold!!!!! Highly recommend!” - Kim
“ByNext is the best! It’s so easy to coordinate laundry pickup and drop off with them- and it’s really nice they work with my busy schedule. All of my clothes have come back perfectly folded and fresh! Thanks!” - Jacqueline
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SERVICE AREAS:
Check our locations map and see if we’re servicing your area. Don’t see your area on the list? Enter your zip code and request ByNext in your area. You’ll be added to our waitlist and will be the first to know when ByNext becomes available. https://bynext.co/locations/
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ByNext FAQ
Is ByNext free?
Yes, ByNext is completely free and it doesn't have any in-app purchases or subscriptions.
Is ByNext legit?
⚠️ The ByNext app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
I hate that I’m here writing this review but ByNext lost my entire bag of laundry and the customer service team has been unresponsive and keeps ending the chat or not responding to my emails. Other than a few delayed dry cleaning orders (mildly annoying but didn’t deter me) I have had a good experience until the past few days. I actually don’t know what to do because I don’t have my laundry bag and ByNext isn’t helping me find it. They just claim the driver dropped it off with my doorman though there is no record of that which I have noted repeatedly. The frustrating part is the lack of help from the customer service team. I have looked up and down for the bag, talked to doormen, looked at cctv footage and requested the other addresses on the drop off route so I can go look, but ByNext has not done anything.
Easy Peasy
Could doing laundry be any easier? ByNext helps take something off my loaded plate and fits into my busy schedule and lifestyle. So nice to just fill a bag, have it be picked up and then brought back to you ASAP, fresh and folded, for a competitive price! Love it!
Somehow getting worse
I am a long time user who initially had years of service with no problems or complaints. But in the last 6 months they have completely fallen apart. I’ve had glitches in the app that they are unable to resolve after numerous assurances that the problem is being escalated. I’ve had multiple orders rescheduled at the last minute with no ability to find out where my clothes are or when I would be able to receive them. Most recently, I’ve been overcharged for an order and they refuse to even give me a time frame on when I can expect to hear back from them about a refund. So unfortunately after 5 years of loyalty I’m done! It’s a bummer because they used to be a really great.
Consistently great experience
The cleaners are always on time and do an excellent job! Booking is so easy and it’s really easy to change your booking as well. I’m very happy with every home cleaning I’ve booked through ByNext
No accountability
They lost half of my laundered shirts. Only reimbursement they offer is 5x the cost to clean a shirt which comes out to $17. Absolutely a farce. Not sure which sweat shops they purchase their clothes from. Absolutely horrific customer service too. Mind you, this is how they treat a customer of 8 years. Multiple cheaper options out there - do not recommend. Also beware of fees, they are typically 50% of the cost to clean! Stay away!
They lost majority of clothes and don’t respond back for days
ByNext seems convenient, but for the cost doesn’t match the service. Across 4 orders, they have lost my items 3 out of 4 times and can’t use them. They frequently deliver items to the wrong address, lose them completely, or ruin them. For the price, you’d expect it to be high touch premium service. They are not. I’d advise you find an alternative.
Horrible!
My dry cleaning is missing, with my clothes seemingly being held hostage by a mystery driver and store. The customer service is terrible. Never again!
Horrible and inconvenient design.
THE APP DESIGN IS INFURIATING. There is a help section where you can’t even ask a question, and it sends you back to the home page again and again. I wanted to know if I would be alerted when my pick up/ delivery was on its way so I didn’t have to wait in my apartment for the full three hours. But instead of being able to type this into a section I had to press one of their automated responses. I was never able to get an answer. I’d like to be able to ask questions and not have my questions be dictated by their robot system. Truly so upsetting to not be able to ask a single question I don’t think I will use the app again.
Doesn’t work
When I tried to create an account, I received an error message that said I already have an account with my email address. So I tried to login with my email address and it said that I need to register first because it doesn’t recognize my email address. So I clicked the “forgot password” and it said the same thing. Email address not recognized. I tried over and over again with the same results.
App does not work or it’s no linger being supported.
Great service
Great service and so fast! Makes laundry much less stressful.
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