Canberra Elite Taxis

We book a maxi taxi for a family of four with travel luggage. Normal taxi turns up. No idea about the maxi request or whether another taxi is coming. Had to book a second taxi. Never using again. Uber is definitely more reliable

One thing the app is missing compared to something like Uber is being able to see how far away taxis are before booking. Also, once you tap the ready button it immediately makes a booking, with no confirmation step, so if you do that to try to see how long a taxi might be you’d better press cancel fast.

Tried booking an offered style of vehicle and both times got what we didn’t want. Small vehicles which meant we had to split our group both times. Absolutely rubbish service.

As soon as I booked my cab it was on its way unlike act cabs I usually have to wait a hour for act cabs to even get a taxi to come my way but this is a great taxi company

Great app but needs in app payment with ApplePay and for trip estimates to show before booking.

ordered a max cab and got a little one... almost missed the flight.... very bad service!!!

The driver was great through the whole service, hid knowledge and attitude is well above and beyond, thanks you very much

Maps are too basic not giving enough information and poor location markers that causes location inaccuracies Also we need more in app services such as a complaint button for safety and complaints relating to service

I submit my bookings to the airport the night before my flight but the app seems to only submit the job to the queue 10 minutes before I’ve scheduled my pickup, which was ok when I was living in a high density suburb as the cabs would arrive within 10 minutes, but now I live in a lower density suburb it often takes the taxis more than 10 minutes to arrive to pick me up so I’m now having to allow extra time when making my bookings and just accept having to wait longer at the airport if the taxi arrives on time.

Hit and miss if your booking gets through. Not what you need when catching a plane!