CareLink™ Connect US

One of the best things about being able to monitor my spouse’s glucose levels should be the notification functionality. HOWEVER, if I tell the app to wait 15 minutes before notifying me, I get that notification EVEN if my wife has already acknowledged the notification on her pump, and EVEN IF she is no longer low (or high or whatever) at the time the notification is actually sent. If I have repeat notifications on , I will keep getting a notice on my iPhone and Watch until I actually go into the app only to find out that she’s fine. Sometimes I’m not in a position to get out phone and open the app yet my watch buzzes every 30-45 seconds or so with a new repeat notification. Often my wife is walking next to me. Either I should be able to stop notifications from my wrist, the time between notifications needs to be longer or customizable, or both. and once the condition is addressed, repeat notifications should cease! The way things are I can’t keep repeat notifications on for most alerts. Makes app next to useless. Also, how about watch app for us companions. You have for the users. Would be great.

The app is fine - it is very helpful to keep an eye on my kid while at school. Please please please - can there be an Apple Watch complication so I can get the numbers on my watch. The main app that links to the pump has this so I am not sure why this one does not. Also, would be nice if there was a widget option for the Home Screen as well. Anything to make it easier for daily management would be great. These seem like basic app functions.

There is no excuse for a top tier company like Medtronic to continue to allow a software download to poorly do a very important function. Caregivers rely on accurate information to help a patient. This software is all about tracking a very serious MEDICAL condition and it’s unreliability creates a potentially harmful situation. TAKE ACTION NOW to fix this problem!!!!!

Recently since the update I can’t see my partners sugar at all. She is an extremely high risk pregnancy and has hypoglycemic episodes. She had a Dexcom before this where I was able to even have it as a widget on my screen. Y'all are really slacking!

This app and the CGM from Medtronic seem to be about 3/4 designed and a work in progress (for years now). At this point it is useless as even though it says it works with IOS 12 and above, it refuses to even run on my iPhone 8 with IOS 16.7.8 as its says it is not supported. If looking I would look at Dexcom or Libre, likely to have a much better user experience.

As a diabetic’s helper, this app is frustrating and unreliable. Data alerts arrive hours or days late. The Medtronic Care Link app is constantly crashing, loosing it connection to the server, not updating data. Libre sensor apps are effortless. Medtronic Care Link is unreliable!

Let me preface my 5 star rating. I don’t use the alarms in the app. I let my pump alert me. I have no need for family members to see my data. These seem to be the major complaints of other users. The good: This app uploads automatically once a day to carelink. I like being able to see the graph of my blood sugars and being able to see the automatic boluses and basal and when the basal is being suspended. It helps me analyze the timing of boluses and eating to see how it affects my blood sugar.

This app was great in the beginning but it recently stopped sending my phone alerts! If I don’t manually check the app I have no clue what my son’s BG is. I get this when I click on the alert icon “Notifications are disabled. Tap settings to allow notifications “ When I tap it takes me to the Siri settings for the app with Zero options for notifications. Also there is no settings in notification and it does not appear in celular app refresh settings. Also it has always lagged about 10 minutes from my sons actual info.

I wish it was easier to share this information with family in case of lows or extreme highs, so they can be in informed ICE.

Awesome helpful