CareTrip

I can’t even update this app

June 9, 2024 - I cannot get this app to work. I can sign in fine, that’s no problem, but I cannot save a location or schedule a pickup. That makes the app pretty much useless to me.

This app has never worked will not recognize my phone number nor anything else .. don’t waste your time on this .. I had hoped that this app would help in scheduling rides since Alivi can’t seem to do it correctly when called .. this app is just as messed up as calling in person .. 👎🏿

Do not enter the “01” at the end of your member ID number. That is, only enter the first 7 digits of your member ID number. The app seems to be alright after that little glitch. Be peaceful.

Does not recognize my phone number my name, my ID nothing they need to improve this!!!

Great idea…can’t get it to work.

Just like the Alivi app it does not recognize me when I but all my information in. Someone needs to completely rewrite this app. 😡

App says it does not find a match and asks me to input my member number from my insurance card. When I do. It still doesn’t find a match.

I try for days to sign into the app when finally, I got a hold of a care plus representative and I explain the situation to her she said to when you put in your nine digit member ID back off the last two numbers and put only in the first seven numbers. and it works great for me. Give it a try. I hope it works for somebody else.

I’ve tried to register several times. It doesn’t recognize my account info. Horrible app!!!