CCH Axcess

Whoever designed this clearly never tested it on an iPhone. Once you enter your account number on the app, it jumps you to safari to login. Which would be fine, except it never brings you back to the app. It just leaves you in safari. If you manually return to the app, it remains unsigned in on the account number screen forever. So all you are downloading is a link to their safari website. The website version is trash. First of all, it will go nowhere until you turn off all content blockers (ie cookie blockers). You can only login once those are turned off, which seems absurd for a company with such a heavy security focus, including 2 factor authentication, that you have to turn OFF your security to use their website. When you go to add time, you aren’t allowed to start typing and have it search for service codes. Instead, you are given a massive drop down list that aren’t any any discernible order. It’s chaos and a waste of time. I’ve heard the Android app lets you type in the codes, so not sure why they dropped the ball on iPhones. It honestly just needs to be removed from the Apple Store.

I’m in IT and this app is a waste of time and space. I cannot even submit my time by knowing the codes. I have to scroll through an unalpabetized list of options. No thanks. I’d rather not get paid if this is what we have to use.

It does not work more often than it works. Very limited functionality when it does work

This app doesn’t work most of the time. CCH will probably never fix it because that’s just who they are.

I would give zero stars if I could. Thought it would somehow sync to desktop version. But I cannot do ANYTHING in this app. Literally NOTHING is there. Don’t bother. I’m deleting it now.

One star cause you have to give a rating. Deserves negative stars. Enter all you info just to get to a blank screen. What’s the point?

You can’t do anything... I’m working from home, and I was hoping to access something, anything through the app. It has literally no functionality.

I was told by the developer that Favorites and Recents will only function correctly if you have full security rights in CCH Axcess and this was by design. Really horrible design then. Also does not work much of the time. Finally, the version number listed is 4.5, but after downloading and installing I show that it is still 4.4!

I can access client contact info from my email account- This gives me zero access to the things I would expect to see in an Axcess app. No project status no efile status I can’t see how anyone finds this remotely useful. What a disappointment.

No support for FaceID? Come on, it's November 2018. Get with it. The interface is very clumsy. Selecting a service code is incredibly difficult without an auto-fill search field.