CES 2025

Keeps saying unable to login “could not load identity…”

Last year I and many others complained about the many gaps in this app, especially the crippled search feature that cannot search the most important exhibitor info in the “About” field. How does the CES Show ironically have such a primitive app?? For example, if you want to find companies dealing with electronic rings, companies whose description mentions rings a dozen times won’t shore up based on that description. If they use “ring” in their corporate name, Ok. But even then, you will get hundreds of bogus hits because it will find every company whose category includes “Manufacturing” because that word contains the for letters “ring”. Ridiculous. For someone trying to find new companies whose name you don’t yet know, abandon hope with this app and just wander up and down aisle after aisle hoping to bump into that needle in a haystack like our ancient caveman ancestors did.

Scrolling through the CES haystack looking for connection needles in a phone networking app is ridiculous. My back, neck, shoulders, and physical therapist wants to know what you were thinking.

While I’m able to login to the CES site online, I keep getting an error on the app that it’s unable to login as it “could not load CES identity for user…”. This is not due to incorrect credentials where I would normally get wrong email/password error. I’ve tried rebooting my phone, deleting the app and downloading it again several times, but nothing changes. There’s also no place on the app or the site to chat with support line. This review is literally the only place I found to complain!

The all is basically a giant database of information with no automation and doesn’t make the attendee experience any better or easier. The 3D map is useless. Go back to 2D and show me where I am at in real time

The web site has a show planner so you can plan to visit booths. The app has no show planner. It needs a show planner by day, so you can organize your booth visits as an attendee.

Not intuitive to use, maps are static and web site should contain the same information

It is not very useful. The map and directions system is frustratingly unhelpful. The app’s only use to me is as a tool to see what exhibits are available and which venue they are at. This year, even that was problematic. After failing to find several exhibits and standing in some exhibits that were not supposed to even be in that location, I tried to find help. I could not find an app help desk, but one of the information desk folks said that the app might be using data from the 2020 CES app. Deleting the old app and reinstalling the 2024 app fixed the bad exhibitor list and locations.

This app is unusable at the show, search doesn’t return exhibitors, maps don’t load

Finding yourself on the Exhibition Floor Maps does not work/reliably making Favorites, navigation, of limited use. The browser based planner is much more effective especially at sharing Exhibitor info. Disappointing.