Chelsea Piers Fitness App

This app is optimized to look good in adverts over actually being functional. Trying to book a swim session went from 3 taps to god knows how many. Even though I’m a daily user, I am now supposed to tap through a plethora of screens with pictures of the gym, and pool, as an “upgrade”. It even makes me pick between the Downtown Brooklyn and Chelsea locations every single time. Woulda been nice to have redesigned the app for regular users but like all scaling businesses, the customer takes a backseat to marketing at scale.

You haven’t integrated PushKit to allow for iPhone push notifications. There are settings in the app to control the type of push notifications you can get but you never integrated Apple’s PushKit for it to actually enable push notifications on the iPhone.

The app thinks my membership is at a different club so I can’t book classes with it. I’ve told the desk 3x and no one can help me. Very frustrating. Please help.

It’s always a nightmare signing up for classes that book up so fast. I don’t get any notifications if a class opens up or if I get off a waitlist.

I’m unable to get the check in QR code. The whole app fades out. I logged in & out, used 5g and WiFi, and restarted my phone. Nothing helped.

Can’t book classes properly and the notification function is a total joke

The CP app is horrible! The add to calendar feature doesn’t work at all. I’ve clicked on it serveral times, I’ll get a prompt saying the class has been added to my calendar and nothing. I have several calendars so the fact that it doesn’t even give me an option to add it to a specific cal (Apple vs Google), is how I know it’s not working. I also check just to make sure, but no go. The notify feature doesn’t work properly either. I don’t get a notification to remind me to sign up for a class. I’ll also sign up for a class tomorrow (as an example) and I will get more than 5 notifications reminding me that my class starts in an hour, although it’s not until the next day. Considering members are paying a lot of money, it would be great if the app would work properly with such basic features.

The “Notify Me” option doesn’t work for me. I would expect that turning this on would start notifying me at the time when the class is open for registration. Instead it sends false notifications. For example, I turned on this feature for a class I wanted to take 3 days in advance and it would send me a notification now that the class is open for registration now which is false because you can only register for a class 25 hours in advance. Very frustrating especially when it’s so competitive booking a class and I’m paying a lot of money to miss registering for the class I want because this feature doesn’t work right. Please get this feature to work!

Getting better! Features from the old app that should be added - ability to see previous months activity and visits for the month, not just week. Super important for keeping yourself accountable - QR code pop up should prompt screen brightness to go up (and if there’s a way to save to wallet that would be great)

I’ve been 3x in the last week - able to use check in QR code without issue at front desk but check ins don’t show in the app (regardless login/out or re-downloading app). Group fitness function also struggles. If you click notify, then when the booking window opens for that day you can book everything else except the class you notified for - still says it will notify you. Same issue happened when I got waitlisted for a class; didn’t tell me I was into the class. When I cancelled a class I was booked in, the app then told me I was waitlisted. Location feature also glitching - Home Screen shows me I’m at flatiron location but group class feature only shows me Chelsea location classes and no filter option to change it. I can “delete” Chelsea as a filter but can’t select flatiron; also it didn’t change the class options anyway when deleting the filter. Lots to debug here. Great gym, bad app.