ChowCall - BaseX

if it was possible to rate below one star, I would do so in a heartbeat, everything about this company seems to be against you, the drivers have no idea what they’re doing. Customer service is trash and that’s only whenever you’re actually able to place an order. the app is beyond glitchy. Nothing seems to work at all. No effort has been put into the development of this company or the app. It should not exist. All it does is piss off a bunch of hungry people.

When is JEB little creek going to be able to take deliveries on base? We have been waiting a long time for this

They charge you for ordering the food, delivering the food, and some other hidden fees because somehow I order a $25 meal and it comes out to be like $70. This is not a joke. And the wait time to get the food says it’s 50 minutes which is crazy enough as it is but in actuality it takes like 1hr 30mins. Would be a great service if they weren’t just trying to make make money off of service members. Don’t waste your time even trying to order off the app anyways because if you select 2 of the same kind of item the store will only see it as one of the item. Lastly, the app is broken, I mean literally broken. You try to order food in advance and it will tell you the store doesn’t open until 1300. So you put in your order for 1315 and guess what? The store isn’t open at that time, it actually opens at 1315 and the cycle repeats.

I DO NOT RECOMMEND. I GOT SOMETHING CHEAPER THAN WHAT I ORDERED(NOT THE FIRST TIME MY ORDER GETS MESSED UP)AND THE DRIVER’S ATTITUDE WAS DISGUSTING. ORDER DOMINO’S INSTEAD Y’ALL. CHOWCALL IS NOT WORTH YOUR MONEY.

Menu items are way more than normal, and fees are super high. Get your food cold? Customer service doesn’t care. No offer of refund or replacement. Seriously taking advantage of service members.

I spent 2+ hours waiting on my food and still never got my food. I basically just gave ChowCall $50 for nothing and some delivery driver got wingstop for free.

I’ve used chow call twice since I’ve been on base its nice to be able to get food delivered on base when I don’t have a car or its too cold out side to walk, but i think that it is ridiculous how i get charged an extra $11 on top of my order and my tip that doesn’t make any since at all. Also when you order it takes an hour to get your food delivered to you and there is no way for me cancel my order or there is no way for me to call a real customer service line and it makes no since at all.

Tried to order food to dam neck from a restaurant less than three miles away, thinking it would be more convenient than something like DoorDash. It has been hours since I have placed the order with absolutely no updates on my order status and no way to contact anyone. Hopefully it comes at all.

Orders take to long to get here when the app is even working. Most the time the app says I can pre-order I can never order when I want to.

I’ve wasted too much money on this app. I have nothing good to say about it. The list of negitaves goes on and on. Ive waited hours for my food to be delivered only for it to be missing an item or just completely the wrong order and, when you try to contact support to try and get reimbursed for the missing items they offer no help. The menus are overpriced and do not have the entire menu. When the order does arrive the driver is almost always at the wrong house and when you go to meet with the driver to pick up to order the driver gives you attitude when you don’t give them a bigger tip when you sign for the food. Its a complete joke! Moral of this is save your money and if you can, get the food yourself.