Introducing CityLink Kuwait, powered by an advanced German platform! Experience Kuwait's first premium and affordable transportation service that caters to your quick transportation needs. Created by City Group Co. KSCP, this service aims to provide a better, sustainable, and efficient mode of transportation, benchmarked to global public transport standards. With our app, you can enjoy a quick, efficient, and affordable way to travel across Kuwait's major areas.
Our German-powered DRT platform ensures an optimal demand-responsive experience, allowing you to easily set your pickup and drop-off locations from the app. The nearest bus-stop will be designated for your convenience, and you can track the live location of your shuttle throughout the journey. Payments can be made digitally, and passes for frequent travel are available for added convenience.
Plan your day with ease by scheduling future pickups through the app, and rest assured knowing that our technology-driven solution is backed by excellent customer support. Our physical buses are seamlessly integrated with the digital app, providing a personalized and hassle-free travel experience.
With the CityLink Shuttle app, you can conveniently book rides, track bus locations, and monitor drop-off times and routes. Each trip is carefully managed through the app, ensuring you always have a reserved seat and a premium ride experience. Our customer care team is readily available during bus travel times to assist you with any concerns or inquiries.
Take your traveling experience to the next level and explore the enhanced features of CityLink Kuwait. Download the app now and join us as we revolutionize transportation in Kuwait. Welcome to a new era of convenience and efficiency.
I am writing to express my dissatisfaction with a recent experience I had with one of your drivers. On my way going to work, I encountered an issue with the drop-off sequence that negatively impacted my commute.
Despite being the first passenger picked up and living just 2 minutes off the main route, the driver chose to drop off a passenger who was picked up after me and lives 12 minutes away. When I pointed this out, the driver rudely informed me that this service is not a taxi. I have used your service many times before and have always recommended it to my friends, staff, and job candidates in Kuwait, as my place is far from the city.
However, this incident, combined with the driver’s unprofessional behavior, has forced me to reconsider using your service. I believe a more efficient and courteous approach to drop-offs should be implemented to avoid inconveniencing passengers.
I hope this feedback will help improve your service, as I would prefer not to seek alternative transportation options.
Thank you for your attention to this matter.
4 out 5
Very comfortable way of transportation.
There is few issues on pick up time. There was times that my pick up time was adjusted 3 times and i arrive in my destination late.
THE WORST EVER!!!
The worst time estimations
The worst software you will deal with(once they cancelled my trip by themselves after waiting for one hourr!!!)
And now I called the driver more than 15 times and non of them reached him
Also, some drivers are just wasting time after accepting your order, like today the driver was stuck on the same place for over 45 minutes🤡
Finally sometimes the trips are overpriced, more than taxi would charge you!
Convenient
First time to ride. Really clean, smooth and not expensive.. will always use this service.
..
I ordered a ride at 9:30am and then they kept postponed it, till 10am, and because of this I was late for my work
Garbage company very bad company 👎👎👎👎
Garbage company very bad experience 👎👎
Timings and Surprises
1). Unfortunately the app does not professionally provide the time of pickup and drop-off.
2). At a moment of entering the bus you should expect numbers of surprises. It’s normal that you reach your destination 2 hours late because someone just booked the same ride (you are in) and the other person will be in priority.
3). The app is a huge disaster in a way that the driver rather picking up a passenger 15KM far instead of dropping 1KM Close to the destination. And if you argue with the driver he says that he follow up with what application shows him!!
bad treatment and driver
Bad treatment and bad driving by a dinesh employee in an inappropriate manner
Very cheap but need to work more on timing
Need to work more on timing
improve your service, thanks.
bad service! driver has always been late by more than an hour. pick up time keeps getting delayed.
call feature is useless, doesn’t work
