Name: Clientbook Retail
Author: Clientbook

Description

Clientbook is a clienteling and crm solution built for retail store sales associates. By using Clientbook instead of a physical book of clientele, client tracking and communication is simple and transparent.
Keep track of all customers' follow-ups, message history, special dates, preferences, product likes and notes all in one place. Replace the sales associate's physical client book. The app supports multiple sales associates and store locations.
With a Clientbook subscription, store management gains access to a reporting dashboard that shows the sales team's effectiveness and efficiency.
Some of the key benefits include:
• Centralized client management for the entire sales team. Pick up right where the previous sales associate left off.
• Unified SMS text messaging and email system. Sales associates never have to text a customer from their personal phone using their personal number.
• Transfer clients from one associate to another. In those unfortunate circumstances where an associate leaves your company, transfer the clients they were working with, including their message history, to the another associate.
• Message multiple clients at once. Send the message to a filtered group of your clientele once and have each receive it individually. Get alerted when a customer responds.
• A suite of management tools to give the store management team visibility into overdue follow-ups, engagement rates, customer management, sales team training, and messages sent and received.
Clientbook's features are based on clienteling best practices from some of the top retailers in the industry.

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Clientbook Retail FAQ

Is Clientbook Retail free?

Yes, Clientbook Retail is completely free and it doesn't have any in-app purchases or subscriptions.
Is Clientbook Retail legit?

🤔 The Clientbook Retail app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.

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How much does Clientbook Retail cost?

Clientbook Retail is free.
What is Clientbook Retail revenue?

To get estimated revenue of Clientbook Retail app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

App is not rated in Ireland yet.

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Ratings History

Clientbook Retail Reviews

Atrocious CRM

Absolutely abysmal piece of software. I am plagued with glitches that range from minor annoyance (formatting issues when copy pasting/unable to see text box when trying to type) to absolutely soul crushing (it has deleted MY ENTIRE CLIENT LIST 3 times now). Our entire office experiences this and we are all extremely unhappy with this program.

Very buggy app

App continues to have bugs, coworkers and I have to frequently delete and reinstall app to get it to work. Messaging feature works when it wants to. The web based version of Clientbook is great, but their app is terrible. Fill out a help ticket, get asked a million questions send them screenshots and continue to have issues. It is extremely frustrating dealing with luxury goods/clients and having the same issues over and over again. A fifth grader could build a better app with less bugs.

Not friends lately

We have been having some progressing issues with the application including compatibility with other mobile devices that are not apple products - 2 sales associates have Galaxy phones and the service has diminished since the update. Sometimes it seems near possible to send images to customers for merchandise and products they are inquiring about as well as just getting reminder messages to customers that their jobs are complete

Anna Barnett - Barnett Jewelers

Clientbook has proven to be essential in our growing business. It provides us with a quick way to clientele and communicate with our customers and is increasing our reviews significantly. I’m so glad I decided to get Clientbook!

Prepeual

Great tool

New update issue

App was slow. After this most recent update the app won’t even open. Evey time I try it crashes

Not worth it

Too many issuies often

Poor App

The app design is ok, although there’s definitely a lot that could be improved as far as layout and design. Where the app really has issues is performance. This app consistently glitches and bugs out every single time I use it. It always has issues with loading all store messages sometimes glitching out and only showing messages starting 2-3 weeks back. Not uncommon for a single conversation to have issues loading. Also lots of bugs sending messages where they take forever to show on our end after sending. Considering this is supposed to be an app based company I’ve so far been very disappointed with Clientbook. Don’t even get me started on their browser version. It’s only worse. Lots of potential but poor performance.

Download if you’re a retail partner and want your business to thrive

Love Clientbook!!!

Great app

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