Misleading Subscription Model and Lack of Support: A Disappointing Experience
This app has the potential to be an excellent developer tool for assisting with coding. However, I encountered an issue with the pricing and subscription model that I believe warrants clarification. The app advertises a two-month free trial as part of its annual subscription, but in reality, I was immediately charged $49.99 for the annual subscription without receiving a free trial. I value the opportunity to test an app before committing to a subscription to ensure it meets my needs and expectations. Unfortunately, this was not the case here. When I reached out to the developers via email to address my concerns, I did not receive a response. As a result, I turned to Apple to request a refund, but my request was repeatedly denied. After sharing a screenshot of the in-app offer with Apple Support, the representative I spoke with confirmed that the advertisement was indeed misleading. I am disappointed in the lack of communication and support from the developers, especially now that I am a paying subscriber—albeit not by choice. I hope this feedback encourages the developers to improve their communication and clarify their subscription policies in the future.
