Cosi

The staff at this location is attentive, responsive and friendly. Highly recommend this location.

Food always good, as is service, but rewards program is not worth it and app is always having issues.

The food is great and service is super fast. Easy to order in advance and it is all ready when I arrive. The app is pretty clear except for the rewards. I have accumulated 18 points and tried to redeem them as credits but the app says it will tell me at checkout whether I can redeem them and it never does.

The app is simple and lays out the options for the restaurant. However, it is a bit buggy when redeeming points or adding coupons. I had enough for a free entree for over a week now, and the app still won’t give me the option to redeem an entree with points from the checkout menu. The app needs help.

I tried to order for pickup at my local store, and the nearest one listed was 28miles away. It was offering me pickup options in Boston, and I live in NY! I put in my zip code and it didn’t even show my local store.

Ordered the lamb bowl. It was good! But I wanted to have the option of switching up the meat on the app. There wasn’t an option that I could find!

I like that you can make modifications on the app. Pretty straightforward. 👍

I ordered the choose two and it doesn’t give you the option to modify, as in “no onions” in my salad, or “no spread” on the sandwich

When I go to work everyday I have the choice between Cosi and potbelly and I like ordering ahead of time so my breakfast sandwich is ready. The Cosi app doesn’t let me sub a bagel for a croissant for my TBM breakfast sandwich like they let me do in person and I kid you not that’s the only reason I don’t order from Cosi everyday. If this feature was there, I’d buy that $4.59 sandwich every single morning putting $1000 in cosi’s pocket every year. Your move Cosi dev team 🙏🏼

Cosi has cycled through a few apps and programs over the last few years. We are customers over several years now. This is their best app so far. Another big plus is that the Cosi office staff are very responsive. If you have an issue, reach out to them and they do their very best to resolve it.