COTA Plus

Sometimes your driver will accept the drive and sometimes they just sit at McDonald’s please do not sit at McDonald’s Aceppt it

I joined months ago and have been hesitant to use the service. It’s a beautiful day today and I thought what’s the worst can happen? I am hooked already!! This is a great service —deeply appreciated as a person unable to drive right now. I gained a feeling of independence today

The driver was very nice and drove very safe and got me to my destination fast

I’m very thankful for Sheryl as she was respectful, accommodating, welcoming, talked to us like we were human and helped me with my add rider so we felt comfortable with our first ride and experience!

It’s very coo in they nice

If I could rate it lower I would. There's no real avenue to file complaints . No place that I can see aside from reviews and ratings on the apps stores to air grievances . So I'd wager there's little to no accountability for any of the people employed there. And no or little support for going above heads.

Cancels on you when your off the app I waited in the cold for 20 mins and canceled on me!

This app doesn’t do any good. I see people getting rides in areas that I can’t because it’s “out of zone” anywhere from south like parsons or east like refugee to downtown even to grand veiw you cannot get a ride. It seems to be only available in the Westerville area but I’m not understanding how I’m seeing cota plus on the south and east side of you cannot request a ride on the map.

Everyone is nice but the entire system is broken, if you try to book after 2-3 PM good luck calling the help line is just another person trying to book it and they’ll basically do as much as you can about it which is nothing . Gotta wait 30 minutes just to book and another 30 to get picked up, only sometimes can you get where you wanna go on time, it’s better the Uber but I guess cheaper isn’t always better

Don’t rely on this app to get to work on time b it’s a nice feature but hit or miss. The zones won’t update to include Westerville and I’m literally a half mile out of zone from my departure so I have to catch a transfer bus to get in zone.