COUNTRY Financial Mobile

I submitted a roadside assistance request through the app. I got a status of “in progress” and a reference number. I waited for an hour and called in finally just to find out nothing was on file or in place. Given there is no support for the app itself or any place to submit issues, this is literally the only way I can let you know of the bug in your app. Hopefully you can get this fixed and spare more people their time and frustration.

The app doesn’t allow you to edit your profile information. I have a new email, so I have to quit using the app and go back to paper.

Terrible, what’s the point of an electronic insurance card if you can’t access it. I Will get new insurance if the problem isn’t fixed soon.

Was with this insurance for almost 7 years, but this super beautiful app says , invalid name, once I am trying to log in!

Not up to standards I expect from CF. Very disappointed with this app. Cannot print from the pdf it prepares, AND, the receipt doesn’t even have CF’s name or logo on it! How can it be used to prove payment! REALLY POORLY THOUGHT OUT. Two stars based on a feeble try. Do better!

When I needed to present a copy of my current insurance card, the APP wasn’t working properly. Kept saying encounter a problem.

Just submitted a claim on a Saturday night using the app. It was so easy and intuitive. Well done!

Good job adding face recognition. Some phones don’t have a fingerprint recognition capability. Suggested improvement: include the capability to import insurance cards to Apple Wallet. St Farm has this and its very convenient. Thanks!

Would be nice and convenient to be able to store card in apple wallet like other insurance companies offer..

Able to access all of my information, relatively easily. App is still very slow, and does not support password saving through the iPhone, or Face ID. Most current version only supports Touch ID, so if you have a phone newer than that, you can’t unlock the app unless you manually enter the username and password. Should be easier to get into the app!!!