Coutts Mobile

I find at least weekly I need to reinstall the app as it doesn’t open until I delete and reinstall. I use the app instead of the reader and I can’t change back to the reader without losing access whilst waiting for a card to be sent

Useless doesn’t do anything.

The app constantly crashes and has a blurred screen so regularly have to delete and reload!

Just awful. So far below the standards of all the other banking apps around it is embarrassing. Crashing every time I open it and when it does open properly it’s so clunky and difficult to use it it isnt worth the effort.

App functions basic, site down for maintenance much more often many other banking apps . Service really dropped in quality since the new website launched .. account transaction search function only works occasionally . Telephone banking service reply time has increased dramatically from being ‘great’ to now ‘average’ . Service not equating to a private bank more an average high street bank . Shame as it used to be so good before the changes were made

This is a great improvement on the old app. It is very easy and quick to use and seems extremely secure.

Nat West have a slick, user friendly app. This is cumbersome and clearly much worse than the Nat West app. Why aren’t they using a rebranded version of the Nat West app?

Having switched my main current account from Barclays, I feel stranded. This app is like something from the old days of online banking circa 2010. It requires a PC to make payments- who carries PC around with them? It only updates over night, and not at all at the weekend. The online banking platform it links to is so complicated and cumbersome I just ring Coutts24 to do simple transactions. I haven’t had to use my phone for banking in over 10 years. You can do better Coutts. Open a Barclays account and see the difference for yourselves.

Coutts is a private bank. Spend some money to make sure your app is nice! This is seriously disappointing.

Still pretty awful