They could not identify my user ID on the app
When I try logging in on the website, it works with poor performance; but my user ID is not being recognised on the app.
4.69 out of 5
572 ratings in Canada
When I try logging in on the website, it works with poor performance; but my user ID is not being recognised on the app.
I sign up an account today but cannot login successfully, so I click “forget password “ but after this app show several “reset email has been sent”, I cannot find any email so far, even in spam folder. I tried to click “contact us” but no response about this button.
I have been using this app for 2 years and love all the workout options. I especially like the daily 360 workout options for those days when you just need some motivation to get moving! Lots of great messaging throughout each workout.
I love the app, and I love having a new training and trainer everyday so this keeps me motivated and not bored, when you dont know what’s coming next, it keeps your brain focus and helps me forgets that I am doing work out. The challenges are really there ! you feel that you’ve exercised and this is what my husband and I were looking for. The 2 pet peeves that i find annoying are the long 5 min intros with the pictures of the members and it’s not easy to skip them because the apps freeze and bugs there, it also bugs very often during the training, you can hear the voice but the images are not following which I find annoying, so if this could be fixed this app would be perfect !
Does this app not have a search function?
Don’t download!! App courses are ‘dated’ and the customer service is lacking!! I have downloaded the app to try out during the beginning stages of the pandemic, and unfortunately only got to use it ONCE due to personal reasons. After a few months of inactivity on the app, I noticed that I was charged on my account. I contacted support immediately as the charge did not show up in subscriptions on my iPhone so I could not manage it. They looked into my account and could see I only clicked on 1 class but the rep Katy insisted that there’s nothing they can do for me and was not empathetic at all, towards the effects of the pandemic. Just shocking that for $20, the customer service I received for an app that speaks about promoting a healthy lifestyle was so lacking in showing they actually care about you. There are so many health apps now, and I’ll spend my money on one that actually cares about my well being as a consumer.
It tricked me into somehow making me pay $30 a month and I don't remember signing in or agreeing to a subscription. I've been trying all day to cancel my subscription but it's actually not letting me. I'm trying everything but it's seriously not even letting me press the button, do not get this app if you don't want to pay $30 a month for crappy workouts.
I love daily burn and have used it for 4 years. Today’s update is causing video problems. I just get a black screen while the audio is playing. I’m on a new iPad Air.
Please add the 10sec FWD and REW to the App, very hard to navigate workouts otherwise. If not, I’ll go back to using website.
I keep getting charged monthly for this subscription. Have cancelled subscription with Apple and showing cancelled back in April and they still take money monthly. No one at the company with help either keep emailing and get told same things to cancel with Apple. Don’t download this app.
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