Definitive Technology

Love the app but have ongoing trouble connecting to speakers via Wi-Fi

It’s a real shame when you spend thousands on Play-Fi speakers and few months later they stop their wifi hardware and software. You think they can care about the customer and have updates at least to this app. Big let down. Slow transition to Sonos for me. App frequently cuts out after 10 minutes of playing; as if it timed out.

Read all the reviews before consideration of this product. Dreaded the day I bought this. It’s been nothing but a let down. Frustrated with a whole host of issues listed on others reviews! Nothing has worked right ever since I got it and I received no help from their support. They blamed it on an Internet issue which is clearly not the case. When we have people over for parties I recommend they never buy this product!

Playlist shuffle mode is grayed out and does not work. It's been this way for several years. This is a disgrace, especially for a customer who has spent several hundred dollars buying a set of Def Tech speakers. The Play-Fi app advises "DEAF" Tech customers to use this app, but it hasn't been updated in years. The Play-Fi app DOES have a working shuffle mode, but, with their latest update, will not play anything higher than standard quality music from Amazon. No HD or Ultra HD. Fix it!

Play fi is just bad. It’s 2022 and this app feels like something from 1992. Clunky and most of the Apple Songs on my playlist aren’t compatible. They shot themselves in the foot not making any app on your phone discover your speaker as an output. 10 steps to play a song when on other apps it one click. Had the app for two years with my Definitive speaker and they haven’t updated it at all. What a waste.

This app is great, wish speakers did not get disconnected from the app so often though. That would be a great improvement, thanks!

I wish I had never invested in my W7 speakers. I put them throughout my home. They are spendy but it was a long term investment I thought I would enjoy. Was I wrong. The app stinks. It is hard to understand. Too complex for the average guy. And for a woman like me it is worse. I am constantly getting disconnected from the app. Pairing is a joke. Every time my speakers won’t start up I have to drag them to my router to pair. I wish someone that cared within this company would pay attention to these reviews. Seriously I am an unhappy customer.

Is ok but not easy to use

Absolute garbage. With the money you pay for the speaker (which are quality) their app and wifi system is worthless. I have had to completely ditch using one of the 2 W7s that I have because the wifi connectivity just stopped working and it's off warranty. The connectivity on the one W7 that does still work is awful and needs to be constantly reset. AVOID AVOID AVOID! Definitive doesn't stand by their products. Spend your money elsewhere, unless you plan on getting traditional Definitive speakers.

I love the speakers and subwoofer. Great product! However, when going wireless, this is only half the equation. The app was for a long time, unstable. It dropped me off the wireless/bluetooth frequently. Seems to be a bit less of an issue, but would expect this to never happen because of the app. Do this and Definitive could be unstoppable!!