Delmarva Power

Overall the app is helpful with billing and outages. However there bugs and you are unable to report it through the app, you have to call customer support. Currently I ran into that I could not update a credit card with new expiration and ccv code, and it froze the app when I tried to use it without saving.

Rate hikes have been outrageous. Extremely difficult to figure out month to month comparison as they change the billing start and end date resulting in billings that range from 27 to 32 days. Seriously? They charge you to pay them online, although it clearly saves them money not to have to process paper checks, and now it’s a third party for the online app. that will scape my data. The ultimate cheap trick. If I didn’t need the electricity I wouldn’t deal with them.

The function of the app is fine and easy to use. What I didn’t like was when I signed in this time I received a message that Exelon that in order to sign on I had to agree to give Exelon access to my personal information. It is not right that I am forced to grant that access in order to have access to electricity.

The usage part of the app does not work.

I had the app 4 months now and everything wa good but now I can't even see my bill it's missing days hopefully this will get fixed soon I like know how much I used every day

Bill keep get higher and higher crooks

I love my DPL app it’s easy to maneuver convenient plus you get to see your complete breakdown of your bill. Thank you for making easy friendly app.

YOU ARE TRASH.

Love this app.Veary helpful

I got an overdraft fee and when I called to get a refund, they said that it would be refunded to my account in three days. It was not. Then, when I called Delmarva directly they said the agent should not have told me that the money will be refunded back into my checking account. Then they went on to say that I can only get my refund by check and that it could take up to 14 days. I didn’t get that check until a month later and when I went to try and cash it, I was not able to cash it. Then I had to call a company that is responsible for refund checks I had to repeat my story at least three times and then they told me to call Delmarva and give them a callback number, giving them permission to let me cash the check. When I call Delmarva instead of them taking the number I had to repeat my story over again, and then listen to them. Tell me what my balance was. All I wanted was my refund back the system said they weren’t able to process my payment. So I signed out waited got on the app again and I was able to pay my bill. This was their mistake, and it was so easy for them to charge me twice but here I am almost 3 months later still waiting on my refund so I cannot give a good rating to this app. It’s cost me food, gas, overdraft fees, and stress. Very unhappy customer