E-VAI - Car Sharing

The service is affordable and very convenient, delivering a car to near me in the province and dropping off the car at the train station. The rickety app is more than made up for by te fact they were so incredibly helpful over the phone. Hope it stays this good

Spazzatura totale. Non funziona niente. Vergogna brutti ladroni.

App dice che hai prenotato e sono rimasto a piedi con prenotazione sparita. Una porcheria

The developers don’t care whether you were able to use their services. The only thing that they care is to change you as much as they can.

This should be a great idea, but the whole thing is a mess. 1. The website and app are so badly written that it’s impossible to understand how it all works. 2. Having filled out all the information required to register, it then says you have to wait to be approved. There is zero information on how long this will take - it ended up taking 48 hours. Then there is no notification to say that you have been approved - so you have to guess or keep checking the app. 3. The billing choices have no detail around them. I chose to drop the car off at a different location and got charged €30 additional. No mention of that anywhere. 4. The process of renting a car is super painful. The app shows 100’s of locations, but it doesn’t tell you where a car is- they are just locations where a car can be delivered to - but you need to give 24 hours notice of a rental in any of these places (the app says it needs 4 hours, but when you call they then say they need another 18 hours, which makes no sense) - unless there is a car already there- but no way of knowing that online - so you end up having to phone them and wait for 10 mins to answer the phone. 5. The location of the car on the map and the address has v little detail and doesn’t link properly to Google maps etc- so you end up wandering up and down the road trying to find the car as there is no way of knowing exactly where it is. 6. You would think that there would be a comprehensive set of instructions on the website and in the car - but virtually nothing (other than a YouTube video in Italian only. That means you have to guess how the drop off process works, congestion charges, charging points etc etc it was only by chance that I realised that you have to activate the charging point using the supplied smart card. 7. Dropping off the car is just as bad as you have to guess where the parking spot is as the map is so bad. It’s a shame as the cars are good, but it feels like they spend all the money on the cars and had nothing left for the website and app. Unless you have the patience of a saint, avoid, avoid!

First I booked my car as a silver profile. The app made my booking go through. However the next day they cancelled my booking sending me an email stating that I requested to cancel it plus they changed my account from silver to gold without consulting me. I called to ask explanations, the phone operator has the worst phone quality and after I asked twice to repeat, he literally answered shouting! What kind of customer service is this? He said that I have to charge my account at least 120€ when in the emails it says 60€.

L’app è imbarazzante, non tiene le credenziali, ha un browser bruttissimo incorporato, il recupera password non funziona , anche quando le credenziali sono memorizzati, se rientri dopo un po’ di tempo ti dice sistematicamente “credenziali non valide” e l’unico modo per risolvere la situazione è disinstallare l’app e reinstallarla. Anche l usabilità fa pena. Ovviamente la recensione è per l’app e non per il servizio, che invece funziona abbastanza bene

La peggiore app di car sharing che abbia mai provato: - per prenotare un’auto ci vogliono tempi biblici a confronto delle app concorrenti, dove spesso basta un click - l’applicazione non è stabile e spesso non funziona - la localizzazione delle macchine non è corretta e bisogna chiamare il call center o peggio cercarle L’unico vantaggio concreto e il motivo per cui usare questo servizio è che e-vai ha delle location attraenti per il drop-off come aeroporti e stazioni.

Oggi non funzionava il Bluetooth per aprire/chiudere l’auto

Impossibilità di pagare per continue schermate di errore dopo l’inserimento dei dati di pagamento. Abbiamo provato anche ad utilizzare il servizio da browser ma anche li stesso problema.